Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. We also ensure all reviews are published without moderation. ive been trying to get my money back ever since. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I have requested a retainer refund for almost three months. Turned up at 450 Bath Road, Heathrow. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. This is really bad customer service. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp You should receive your refund within 30 days after your agreement end date. It can take many months and still not response. Regus helps businesses find and create the right workplace for their people. BBB reports on known marketplace practices. Paid for parking online and have now received parking ticket from private company. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. August 31 We have a team of specialists available 24/7 to help you find the best solution for your business. We found a responsible person where we inform her about the problem. Please advise what can we do to get back our retainer refund? Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. So last week I logged in to cancel my membership. Such companies should not exist. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Regus | Serviced Office Space, Coworking & Virtual Offices If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus in Waukesha, WI 53188 - (262) 832-3700 It is IMPOSSIBLE to get them to stop charging. Hi Hannah, Im sorry if you felt the need to escalate this. Using our center address on your website is illegitimate without an active agreement between us. No staff available for contacting on the event day. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Absolutely unacceptable behavior. ive been trying to get my money back ever since. They signed me up for things that I didn't ask for - didn't realize it in the fine print. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hi Mike, Im sorry if you felt the need to escalate this. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. PDF These General Terms and Conditions apply to Office/Co -Working - Regus We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Verification can help ensure real people write reviews about real companies. They charge an excessive retainer fee. The additional increase in your monthly fee is due to the annual indexation. We appreciate your business. I called them again, which procedure took my time for 3 hours. Contact the organizer to request a refund. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. A member of our team will get back to you as soon as we have the details. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot After being in my new office they are increasing rent by 8.7%. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Its an automated process. Once they sell you something that will be the end of you being treated as a valued customer. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Find event and ticket information. but when u need support / CS to talk and solve ur problems its literally non existant. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. However, we will ask you to go through some security steps as part of our fraud-prevention policy. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Regus flagged this review for containing harmful or illegal content.Read more. Manage all of your workspace and business needs. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I told you my account number is 9054006! Theyre a great place to connect with colleagues, clients and other like-minded businesses. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. They charge your card for amounts more than stipulated on invoices! Changes in an organization are about more than just policies. GO LITERALLY ANYWHERE ELSE. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Requesting your retainer refund is very easy: simply log into your online account (i.e. Submit a complaint and get your issue resolved. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. I couldnt see your email address or Regus account reference in your message. Because Regus prefers to hold that retainer as leverage over you. They would not remove the items that I didn't want. This is a complete con, and scam through and through. Regus Office rented: Wisma Atria Singapore *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I got an email from trustpilot. We ask all our customers to add an automated payment method to their account. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. With whom I spoke until now? Jan 01 - Aug 31 There is non existent customer service department. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. $5520 Service Retainer on file. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We find it very unfair that for this reason you post a very visible, insulting and untrue review. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. According to its policy, the retainer took 30 days to get back to the tenant. 2. Find out how we combat fake reviews. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale.