The green light is not flashing. Ensure the charger is unplugged when you do this. Save my name, email, and website in this browser for the next time I comment. To enable wrist movement to turn on your Fitbit Sense, first open the Settings menu from the Today dashboard on the Fitbit smartphone app. I have had the same exact issue since the last big update - no heart rate. It still syncs with the app but is useless as a watch. I saved for 8 months and finally bought a versa 2. Weve found this to be particularly common when charging the Alta and Fitbit Charge devices. Fitbit uses both physical pushers and touch-sensitive buttons on its devices. To begin the reset process, press and hold the devices button for approximately 10 seconds. Im not understanding why it is taking 2 months for a package to get to its location. But then again all this stuffs made in China theyre TRACKING US. I have tried to get the screen on to no luck I like my watch. I try these numerous times every day and I still have a black screen. Learn the steps. Thank you so much. So I know a thing or two about teaching others and creating how-to guides! Try restarting your Fitbit by holding down the button for 10-15 seconds until you feel a vibration. level 2/7 Latex Free 25' orange Val-u-Tubing. Inspire 2: Inspire 2 Green lights not flashing; Inspire 2 Green lights not flashing ANSWERED Options. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. you cant hold the side button down while its on the charger. Some, Reduce your Fitbits screen timeout. Please note all data collected since the last sync will be lost. Its only been 15 months since I purchased it. Never buy a Fitbit again!!!! It will not sink with WW. First of all, try installing a Fitbit-made clock face. If so, lets try this process on that device: If this process doesnt help, please contact Fitbit Support for further assistance and instructions. To turn your tracker back on, press the button or connect it to the charging cable. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). Cheap range New goods listing World-renowned Fashion Site Colorful Durable Replacement Clip Case Case Skin Fit for Fitbit inspire 2 minminer.com.co, C $19.84 Free shipping for many products Find many great new & used options and get the best deals for Colorful Durable Replacement Clip Case Case Skin Fit for Fitbit inspire 2 at the best online . If the charging pins on your Fitbit device arent perfectly lined up on your charger, your device wont charge properly. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Moderator edit: updated subject for clarity. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. If your Fitbit still wont turn on, you can perform a Perfect Reset. Is your Fitbit device stuck on the Fitbit logo? Theres no clear-cut fix from Fitbit for this issue, but there are a few things you can try to remedy it. Itt doesnt turn on. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. Currently waiting for its arrival! Dont know what to do next. If it restarts, your problem should be fixed. There are no green lights on the back and, yes, my heart rate is on in the settings. It is sad when you have 3500 steps and several minutes later you have 10. I contacted them and was sent a prepaid label to send back. This means Fitbit will fix the damages done to your Fitbit device within the first year, provided youre the original purchaser of the device. If that doesnt work, Fitbit recommends you contact customer support. Some common signs that this may be necessary are when the device wont charge, the battery or display doesnt work, or the device displays an error when turning on. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. If you take or care about your customers Read our reviews. Seems they the all last the year and few daysmeaning meaning you have no warranty! mine does have green light on back but no active HR (resting HR is there). Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. You may need to try this process a few times. The sensors should stop flashing and switch off after a few moments. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Try changing your clock face to a different one and see if that works. The simplest solution is to place the device face down on a surface. To do so, head to your phones Settings menu and select, You may need to force quit the Fitbit app. If youre using Fitbits website, log into your account, click the gear icon on the top-right of your screen, then click, Next, youll need to add your tracker back to your Fitbit account. Find the services in question below. Users on the Fitbit forums said Fitbit has contacted them and suggested they return their Fitbit Sense smartwatches to the company. This results in no sleep scores, no Daily Readiness scores, and no exercise data. If youre struggling with similar issues after installing this update, consider hard restarting your band. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. I did chat with Customer Support and it turned out my device was set to "on clip" instead of "on If you are still having difficulty restarting your device, you can try a soft reset. Place the battery back into the tracker with the "+" side facing up, and close the door. My Fitbit charge 3 has gone black. If this does not work, you can try restarting your Fitbit to see if it brings it back to life. AlvaroFitbit. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! purchased within the last year. Then the display of your Fitbit will stay lit up all the time, without having to tap on the display or raise your wrist. There *is* a way, I just can;t remember it. If your Fitbit screen refuses to turn on but vibrates, try resetting your Fitbit. Tap on the switch to toggle the setting to On. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. Thanks for nothing, Google. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. If you frequent the gym or running trail, using one band for workouts and another for daily wear is also worth trying. If it already shows Auto or On, tap it off, wait 30 seconds, and tap it back on. by Stay inspired from the shower to the pool with Inspire 2, water-resistant to 50m. Fitbit Charge 3 & 4: Heart Rate (BPM) Not Working (How to Turn It On) WorldofTech 472K subscribers Subscribe 74 Share 17K views 2 years ago I show you how to turn on the heart rate (BPM) on a. Other times, the issue may be a simple case of battery drainage or a simple reset or update to the device is necessary. You can buy a new charger at. 15cm USB Charging Cable Wire Charger Dock for Fitbit Inspire/Inspire HR. You have entered an incorrect email address! When you see a smile icon and the tracker vibrates, the tracker restarted. Make sure your Fitbit devices pins are properly lined up on the charging cable. Fitbit also offers a one-year limited warranty to the original purchaser of the product, guaranteeing that the Fitbit product is free from defects in materials and workmanship under normal use. Then, unplug the charger and press the button again for an additional 8-10 seconds. The screen will flash momentarily, and the device will then restart itself, restoring all of its settings to their default values. Thats all it takes is one pin getting stuck and it will not charge. Watch is over warranty so I was offered a 35% discount. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. cheers. I really liked knowing how many steps & activity was being tracked. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. To revive a dead Fitbit, the first step is to check the battery. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. And its been about 2 years since I bought it. Open the app on your smartphone, tap your profile icon, then tap your device. If your Fitbit display is not lighting up, it could be due to several potential causes. Thus sleep data is no longer available as well. Learn the steps. Free delivery for all orders over 75/ 75. From your mobile device, head to, Alternatively, you can press and hold the Fitbit app icon on your home screen and release it when you feel a vibration. Once it is connected to the charger and receiving power, youll need to press and hold the side buttons until you see the Fitbit logo on the display. Is there a fix, I am on my second Versa 3 as first one would not charge. Several days later my screw went black. When the battery of your Fitbit Ionic dies, youll need to reset it so you can use it again. Connect your device to the charging cable. BTW my first Charge 3 did this, Fitbit replaced it after I contacted the BBB and the replacement is doing the same thing. Do you mean the Fitbit Charge 3? Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. Hope this helps. Straps are size large and are clean with no damage. I agree with everyone else. If this does not work, try a hard reset by pressing and holding the button for 20-30 seconds. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. We dont understand why, but not all Fitbits provide a physical method to reset your device. MTB Mountain Road Bike Bicycle Front Fork Thru Axle Rear Skewer Aluminum Alloy, #449-G Grey Headband w/ ISSF 30mm Frost Eyeshield Frost & Grey. Additionally, ECG features may not be available in your country. It was only needing charge every 3-4 days. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Several Fitbit users have this month stumbled upon new syncing issues, where data garnered from their devices refuse to upload to Fitbit servers. Also, since that last big update, my HR doesn't vibrate when I hook up to a charger. My first was charge 2 only lasted just over 1yr. Switch off always-on display: If your tracker supports AOD, ensure its disabled to maximize battery life. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. If it remains high, contact a medical professional. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. Not sure I every want to do business with this company again. To do so, head to your phones Settings menu, select, In addition, you need to switch on your phones location services to scan for Bluetooth devices. For more information, see the related help article. 24/7 heart rate tracking 24/7 heart rate tracking lets you see your heart rate in real-time, helps you maximize your exercise sessions and helps you understand your heart rate trends over time. Apple Watch, here I come. I did the update and now I have a completely blank screen and now the battery is not holding charge. Its still prevalent today. Press the button three times within five seconds. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Related: Learn more about the company in our full Fitbit buyers guide. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. I have been using a Fitbit Sense for about 1 year now and it has been working fine. If you have a third-party service like Strava linked to your Fitbit account, try disabling this connection. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). Plug your charging cable into your computer. Mine has also gone blank ans seems to be doing nothing fitbit lite. Details of how to perform a reset can be found at the bottom of this guide. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. My Fitbit versa 2 is blank wont turn on any suggestions? If the light is not working, it's possible that the sensor is dirty or damaged. Unfortunately, theres no clear solution for this particular problem. Need to restart or reset your Fitbit device? Dimension and Size: - Small size fits for 5.5""-8.2""inches wrist. Not sure of accuracy and maybe with practice will get easier. For instructions, see. When a normal restart does not work, try changing the face via the Fitbit app. I'm having the same problem. Remove the pebble from the band and insert it into the charging cable. Turn the heart rate off, save and sync then turn it on save and sync again. Several users online have highlighted an issue where colored lines run vertically across their devices display. Most Fitbit devices have the ability to wake you up in the morning via silent alarms. Then scroll down and you will see the Always On setting. Have you tried restarting your Inspire 2? Above we discussed a series of reasons about Fitbit screen not working. Then, plug your Fitbit Charge back into its charger. To disable Water Lock on the Inspire 2, simply double-tap the screen in a slow, firm manner. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. I had one go black a couple of months after I got it. They hung up on me after being on hold for 10 minutes. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. If the above steps dont remedy the problem, contact Fitbit. Tap your profile icon or picture. to improve the heart rate reading on your device. Note: If the device doesnt restart, wait 15 seconds to try again. Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. Order online for free delivery and free returns. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? First of all, Fitbit uses an algorithm to automatically detect when you're asleep and record it as "sleep stages", these are- light sleep, deep sleep and REM sleep. Wear your tracker on your arm snugly but loose enough to allow for blood flow. Same here. Release the button. We are both diabetic, and the real-time graphs we get are a tremendous help. When you see a smile icon and the tracker vibrates, the tracker restarted. Not to mention customer service sucked! The charger covers the side button, Screen gone black and not working. Rebooted, reinstalled, reset, bluetooth on/off. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. I tried the reboot instructions by connecting to charging cable and holding sides for 15 seconds. If there is an update available for any of these, update them. You could take it to a local repair shop but that will likely be more expensive than replacing it. Open the Settings app on your device. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. Still having issues? Smartwatches might be loaded with sensors and fancy features, but their primary task is to display the right time, as the name suggests. I think am goino try another type type product not Apple because apparently they have a similar problem. Without actually seeing your Charge 2, its hard to diagnose what is wrong. You may have to repeat this several times to unlock it. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. If your tracker doesn't detect a heart-rate signal, first make sure heart-rate tracking is turned on in the Settings app on your tracker. If your Fitbit has died and wont turn back on, there are a few steps you can take to try to resolve the issue. Also, check that Sleep Mode is not turned on -this mode automatically dims the screen. If you still cant update, try removing your Fitbit device from your Fitbit account. If the Charge HR still wont turn on, plug the charging cable into a different USB port or try using a different power source. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. What happens when your fitness tracker stops working? If your smartphone is running Android 6.0 Marshmallow or later (it probably is), you may need to manually grant the Fitbit app permission to scan for Bluetooth devices. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Wait about seven to nine more seconds after removing the charging cable. Often, we need to adjust our Fitbits screen brightness. Some of those suggestions dont make sense if you cant turn the FITBIT on. If you have updated your band and are experiencing issues, consider factory resetting your device. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. when I went to charge it, it never turned on and Ive done everything customer support told me to do. Wait 10 seconds or until the Fitbit logo appears. Read on for a list of things you can do to try and resolve the issue. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Green light not working: The green light on the back of your Fitbit is used to measure your heart rate and track your sleep. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. This will reset the device and may help with any software issues that may be preventing it from turning on. Some of these devices like the Alta, Charge 2, and Charge HR also come with tap-enabled displays, meaning you cant swipe through menus like you would on a normal touchscreen device. If these troubleshooting steps still dont seem to be helping, contact Fitbit support to take a further look at your device. Most modern wiring systems work through circuit breakers. After a factory reset, you must set up your tracker again. It includes an all-in-one sleepsuit in cute turtle print with integrated scratch mitts, an oatmeal and green stripe all-in-one sleepsuit with integrated scratch mitts, an short sleeve bodysuit, a bib with turtle embroidered detail and towel fabric on the reverse and a cute turtle print . DND mode on Fitbit is a new feature that allows users to take a break from their daily fitness trackers and enjoy some peace and quiet. A simple restart can fix most issues, including an unresponsive touchscreen. If you find that your smartwatch or tracker has this issue, contact Fitbit immediately. Release the buttons. Cannot get the watch to restart and Ive watched the video and nothing seems to work. This can be done by unplugging the device from its current USB port, re-plugging it into a different USB port, and performing the force restart again. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. The real value here is the free year of Fitbit Premium thrown in for new users. Try plugging your Fitbit charger into a different USB port. Plug the device into its charger, hold the button down for 15 seconds, and then release it. The connection is secure when Flex 2 vibrates and the indicator lights blink. Can you help me . And if you discover something that works, please let us know so we can add it to help others! If your tracker is not in Water Lock mode, youre stuck in a menu unable to exit, or you cant restart your device, you may have to bite the bullet and wait until the trackers battery runs out. I called no warranty. Is the heart rate sensor / monitor not working on your Fitbit Inspire 2? The problem at hand is an unspecified hardware issue. Fitbit UK confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results as inconclusive., Read: The best Fitbit alternatives from Garmin, Samsung, and more. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. sk8crazyman 90 subscribers Subscribe Share 2.6K views 1 year ago How to turn off the green led on the Fitbit inspire 2. The device is wet. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? The screen seems to be a common trouble point on Fitbit smartwatches and trackers. The smiley face appeared and I disconnected. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. If this doesnt work, you can visit Fitbits website and look for troubleshooting guidelines. 64K views 2 years ago I show you how to fix (5 easy fixes) a black screen, blank display or the screen just won't turn on but you know the watch is one from feeling it vibrate or seeing the LED. If the above step didnt fix your problem, double-check that there are no software updates available for your smartwatch, tracker, or Fitbit app. 10-07-2021 My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. So, I did an online chat yesterday and was able to get the HR to work on my tracker by scrolling down on the tracker to settings, then HR, then ON; it was showing off which the chat person was able to realize for me. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. But dont wait to contact them. First, plug the tracker into the charging cable and place the tracker on a flat surface. Your Fitbit may not charge properly if youre using a USB hub. Sense and Versa 3swipe right from the clock face. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. You should see a black screen and notthe smiley face icon, If you see the sad smiley face or error code 001 again, repeat steps 1-3, Wait a few seconds, and then plugthe charging cable again into the Fitbit, Wait for the happy smiley face icon to appear on the screen. I show you how to fix (5 easy fixes) a black screen, blank display or the screen just won't turn on but you know the watch is one from feeling it vibrate or seeing the LED lights on the back of the Fitbit Inspire, Inspire 2 and Inspire HR. If this is the case, you may need to contact customer services or take your Fitbit to a repair centre so that they can take a look. For instructions on how to do so, a walkthrough can be found below. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? Ensure that the sensor array on your tracker is clean and free of debris. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? If so, be sure to speak up in the comments below. Either these dont make good contact with their companion device, or the pins sink into the charging cradle itself. Discover our huge selection of The Little Green Sheep Bedding (Boy) at littlewoods.com. Your device likely has a software or hardware issue. I thought it was a great device until it stops working as it should. Take your tracker out of the charger and insert it back into the band. The activity band is a great choice if you're after a low cost, discreet wearable. For more information, see. I know all the hoops to jump through---reset, clean it, tighten the wrist band, etc. Inspire 2 Fitbit green light? The pins on the charging cable must lock securely with the port. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. Some Fitbit users have highlighted issues with their charging cradles pins. Fitbit devices usually excel against the competition in terms of battery endurance, but they can suffer from draining problems. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. If you are experiencing syncing issues, you can try the potential solutions below.