New customer here, ordered self install kit about a month ago. How do I return a Comcast cable box? I'm still within 30 days of sign up, Trying to help an elderly couple set up TV and Internet. If you run into any challenges in the process, you may seek help from the customer service team. Billing & Customer Service > Customer Service > Re: What do I need to turn-in to COMCAST when terminating service contract? We can help you get Comcast's attention and get better help faster. Come on, bring it ON! That's awesome. When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back? Therefore, you will return the modems or DVRs. Have Comcast equipment that needs to be returned Need shipping label to return equipment I got a call I need to return comcast equipment. Created and moderated by both customers like you and verified employees, our community is your official source on Reddit for help with Xfinity products and services. This post is locked. [–]xole 0 points1 point2 points 1 year ago (2 children). The rest of the wires....you can toss in the trash. Can you provide me with a link on the web site that describes the procedures and lists the address to return equipment? The wires/remotes the customer can keep if they really want. Get an ad-free experience with special benefits, and directly support Reddit. Some features may not work correctly in "Old" Reddit, although basic navigation should still function. After these times, it may take longer to get an official response. By using our Services or clicking I agree, you agree to our use of cookies. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. I'm going to switch to internet only since we don't watch TV anymore and that'll help a lot on getting the equipment back. and join one of thousands of communities. Should you need to return your rented equipment, there are four ways to do so: Initiate your return online Drop off your equipment at any Comcast Service Center or Xfinity Store. Can I change my plan to 600 mbps? From my experience, CAE's will advise strongly to return it to a local service center. Seriously it couldn’t be simpler…and it’s free. Learn about replacing your equipment now to get the most out of your Xfinity service. Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Initiate your return online and send your equipment back with a prepaid UPS shipping label (recommended) Sign in and visit the Equipment Return page. © 2020 reddit inc. All rights reserved. It all goes back to a Comcast warehouse and is cleaned up and refurbished. I am canceling service and have a loaned cable box and Xfinity gateway that I am going to return. Today I added my own modem to my account so I need to return the Comcast gateway. Why that page doesn't list the return items, I have no idea. All spectrum equipment is the property of the company and has to be returned. [–]cool_guy19 1 point2 points3 points 1 year ago (0 children), Unit and Power supply is all you need. Step 2: Contact Comcast customer service. Make a copy of the receipt. Comcast has a deal with UPS that customers can return equipment even if there’s a service center in their city at no cost. Press question mark to learn the rest of the keyboard shortcuts. 3 comments. If we send you a return kit. You can take it into an Xfinity store, or even a UPS store and they’ll ship it for free. I have more equipment than is listed on the items to be returned. Community SolvedReturning equipment: which cables to include? Really, you don't even need those. Until now, subscribers returned equipment using pre-paid shipping labels supplied by Comcast or by taking the equipment to one of 500 Xfinity stores. While I have not worked for Comcast for a long time, I am still qualified to give you the following advice: Get a receipt for your box. Certainly does not seem like we need a box though. * advice I have all devices but not. I tried to use the equipment return page but it keeps telling me to enter my account number exactly as it is shown on my bill (which I did multiple times and even just copied and pasted it once) but the page is not working. After you return your equipment, it will be immediately removed from your account. We do not use TV, but watch things on xfinity portal so I assume we need that package to be able to watch "tv" that way. Need to drop security system and return equipment. And they have a debt collector calling … * technical support See here for how to return. Help. I had something that I returned using the box they provided, their labeling, etc. Outside of these times, our Xperts and other community members are likely to respond to your post. I really do not want to drive 30 minutes to a center to return this modem. Do you have a customer issue as well? If everything is fine, you will get the fees returned within 2 months of receiving the equipment. ... Can't remember Comcast email need it to get into old Facebook account I need to cancel my comcast subscription and return a modem. Drop off your equipment at any Comcast Service Center or Xfinity Store. Explore options for returning your Comcast Business equipment when moving or changing your service. Actual equipment and their appropriate power supplies - 3340936. Learn how to locate the nearest Xfinity Store or Comcast Service Center. power cord, ethernet cable, cable coax, etc.) I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. I can't find it, though. (e.g. It's Comcraptic! One of the receivers is not wireless but was recently replaced so it is new. Comcast, the parent organization of Xfinity, is one of the biggest telecommunication companies in America. I tried to call the hotline that a chat agent gave me (18009947365) but the number is no longer valid. Our mod team will provide official support during the hours below when issues require our attention (like billing requests, troubleshooting advanced technical issues, etc). So, if you do send it back be sure to get proof of mailing. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. Use the materials that came in the new equipment's box to pack up your equipment. the whole lot.. i kept the hdmi cable when i gave back the equipment, After you return your. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Personally, a hour's round trip drive is worth knowing that it was returned and off the account, but it's up to you. All you do is take the equipment to a UPS store, they’ll package it and give you three receipts that show you returned the equipment. I used it last month. [–]xole 0 points1 point2 points 1 year ago (0 children). Huge mess and a nightmare to get it sorted out. Returning to the Service Center is easiest. To find out everything you need to return after cancelling the … Subscribers face steep fines if they don't return equipment - which they rent from Comcast - when they cancel, change, or upgrade service. New comments cannot be posted and votes cannot be cast. I really do not want to drive 30 minutes to a center to return this modem. That would be a lot more convenient for me. **A subreddit primarily dedicated to venting about your shitty experiences with Comcast. Yes, you can take your equipment to the UPS store and they will pack and return it for you. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. This is surprisingly easy part of working with Comcast. In 2019, Comcast had 28.63 million high-speed internet users.If you are a Comcast (Xfinity) user and have any reasons to request a refund from the company, read on to see how to do it! You can post for: [–]nerdburgXpert | Founding Member 1 point2 points3 points 1 year ago (1 child). Anyway, take your U-verse account number and all your equipment to the UPS Store and they will tell you what they can take back. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Returning Comcast gateway, do I also return all the wires? As per company timelines, you need to ship the equipment back to them within 21 days of cancellation. Support. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. I moved to Jacksonville, Fla., last year. Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. You are not required to return cables or remotes that came with the equipment. use the following search parameters to narrow your results: Created and moderated by customers like you and verified employees, our community is your official source on Reddit for help with Xfinity services. After receiving your returned device, the company will check for any damage. I’m ready! Pack up the equipment you're sending back to us. You can call to request a pre-posted UPS box but it does typically take ~30 days from the time you send it off until it gets updated in your account and there's no receipt to confirm your transaction. But in general: Residential Gateway (a/k/a Router or Modem): Yes, return (unless you bought it for $100, in which case: No) Rule 1: Do not post confidential information, Rule 3: No duplicate content or thread hijacking, Rule 4: No “I’m having an outage” posts. Turn on suggestions. We ask that you please be respectful to others and mindful of our community's rules when participating: For the best experience, we recommend viewing our subreddit in "New" Reddit. Do I also need to return any associated cables that came with it? I have all devices but; Sign In. 1.2 tb is not enough for downloading games, Recently signed up for 1000 mbps but get 500 mbps. How To Get a Comcast Refund in an Instant. That way you can get a receipt showing that you returned the equipment. Return equipment to comcast nearest **** providence club Dr Monroe ga *****. What am I supposed to do? Also I would keep the receipt for a year just in case. Tap below to get started. There are lots of ways to reach them if you need help. (self.Comcast_Xfinity). Press J to jump to the feed. how for. What am I supposed to do? ** What do I need to turn-in to COMCAST when terminating service contract? Just the equipment itself and the power supply. Xfinity For full functionality of this site it is necessary to enable JavaScript. Returning equipment: which cables to include? My sister to drop off your equipment, view your equipment to the local Comcast office in Brunswick. Run into any challenges in the process, you will get the most out of your Xfinity service you... Plenty of ways to return equipment the modems or DVRs yes, you post. Comcast office in East Brunswick, N.J., for 18 years and Comcast was my cable to! ’ s free, Xfinity customers will be immediately removed from your account security services parent organization of,! Of these times, it may take longer to get an official response that time CAE 's will strongly. 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