Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. The rewards and extended warranty, etc, certainly are better. It is important to pay them in full and on time. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. So very busy. They place blame with amex and citi. Direct links to offer: $200 | $400 | $600 1. Not starting off strong IMO. share. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. The customer service, planning, and support of this changeover is terrible. Dedicated Gold customer service team. Citi seriously needs to improve their customer service to be even remotely competitive. I have multiple Visas so I will use one of the other ones. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. At this point, I think I prefer waiting for a response through secure message with Chase. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. share. However, rather than contacting me about the issue Citi did nothing. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. I call back today and wait on hold for over an hour. *Expedia ® Rewards Card From Citi Pricing DETAILS. Citi phone customer service just notified me the account is closed and there's nothing they can do. They never sent my authorized user (spouse) a card. Best Cities for Jobs 2020 They can trained people to do best. Just spoke with a rep because my card never came. I would like to reopen this account, as it's my oldest card. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. I get that they are busy but the guy was such an asshole and really snarky. I am on my third time trying. Citi is the leading global bank. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Call our 24*7 CitiPhone banking service. Apparently according to him he didn't have tracking info. Citi customer service is not up to the Costco standard. Welcome to Citibank India's Customer Service Centre . Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. The extended warranty is better? Citi has three sign up bonuses: 1. Skip to main content.us. FAQS. Just spoke with a rep because my card never came. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. @NancyLane @Citi your customer service stinks. Hot New Top. Citi is the leading global bank. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. Check Citi Credit Card Application Status By Telephone. Just curious. You see, all of the customer service managers are in meeting each time you call. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. Thank you for reading and hopefully answering soon. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. They dumped me into a differed queue. I'll see how things are after the dust settles, then have an opinion. But yeah, not a good first impression at all. The 2% on Citi's credit card is nice, but customer service is pretty weak. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. save. Citibank Online Customer Service Desk - The fastest way to resolve your queries! The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Posted by 5 months ago. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. Citi customer service is terrible. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Looking for instant response to your query? You need to report the loss of your card immediately so that it can be … I'll give them past the first 2 months before I place judgement. Or in my case I am not going to use the Citi card. This is the first card I've had in 20 years that required me to talk to an agent to register it. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Reddit has thousands of vibrant communities with people that share your interests. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. share. And the Amex cards should NOT have been terminated until the new cards were activated. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. Tried all day yesterday, tried later at night, tried early this morning. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 1. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. Rising. I've never bought anything at Costco on that card before! What number did you call? Hot New Top Rising. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Hard to believe the warranty service can be better than AMEX. Citi seriously needs to improve their customer service to be even remotely competitive. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Citibank customer service, at least on the cards other than their top of the line, is awful. 1. save hide report. They already extended the Amex thing once, the transition was supposed to happen in March. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. 2. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. Comment Guidelines. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. You know achieving greatness begins by solving one problem at time. You should probably switch banks before you become one of them. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. How to link credit cards to all the accounts of Citibank? Citi Customer Service SCRA Unit . 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. Calling in from my job, so that they can verify my identity with my employer. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. Citi Cool. The standard variable APR for cash advances is %. This will all be forgotten in a week or two. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. They had to do an employer verification on me. Reviews to determine the top bank providers of customer experience more broadly verify, hours! Based on TPG ’ s trending across all of the internet in one place for discussing any aspect credit. 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