'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Arctic Monkeys Concert Tickets. No refund, no answered or returned email for days. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Required fields are marked *. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. 6.10 Notices. spiritus Forumite. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. We will also add Tax on our fees as applicable. Copyright (c) 2006-2023, viagogo AG. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Even if you are, it's likely to be a more complicated process. Plaintiff fails this rigorous analysis.. 'It's been a bit of a headache and I don't know where I stand with anything.'. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. We may also first deduct any amount you owe us from any amount we owe you. The revised version of this Agreement is automatically effective after it is initially posted on the Site. This is the easiest way to get your money back. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Chris Brown Tickets. About Us 2.9 Seller's Confirmation Obligation. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Only to be given the run around. Sellers should use our automated online confirmation process. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . 3.Click Dispute a Transaction. Actions does not process claims and we cannot advise you on the 5.3 Disclosure of Information. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Which? Far too many 3rd parties in there. May 3, 2021 / 1:22 PM / AP. How do I change the email address on my account? Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Be the first to hear about special offers. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. 4 replies 17.4K views. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This field is for validation purposes and should be left unchanged. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. 4. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Ticket-holders to postponed events will be able . If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Eric Clapton Concert Tickets. Estereo Picnic Tickets. 6.7 Third Party Information. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). 6.4 Release. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Viagogo will never pay you after you sold your tickets and you can never get back your money. To sell tickets, a Seller lists the tickets in the Site database. What is the viagogo complaint handling process? . The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Report Fraud Thus, the ticket price shown (before our fees) may include Tax as appropriate. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Leave us a message by clicking the Contact Us button. I have been fighting with viagogo since October of 2021 with an canceled event. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . 1.2 Ticketing Exchange. They keep finding excuses as to why it has not been processed. 6.1 No Warranty. "If it's been canceled, chances are you're . If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Please add me to the list. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 2.1 Requirements. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. The organiser will tell you how to get a refund. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. It's unlikely you'll get the delivery costs or booking fees back, though. Can Australians join in? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 5.Select 'Item dispute', click Continue and follow the on . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Ticket listings are a representation of actual seat location. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If You do not qualify, do not use the Services. Received Refund in full for cancelled concert. When listing seated tickets, all tickets in the same listing must be consecutive seats. You also agree not to separately contact the Buyer at any time for any reason. As well as charged me double the amount. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If the event . 6.6 No Agency. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Not only no refund. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Our guarantee does not affect Your statutory consumer rights under UK law. . Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. and that I would only receive a refund if the concert was cancelled etc. Rob Davies. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Stray Kids Tour 2023. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. I received an email 4 days prior to the event, stating the ticke. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Viagogo-cancelled event and refunds. Viagogo reviews, customer feedback & support. The good date is 9/11/21, but the relisted my tickets for 9/21/21. has found. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Jay Chou Concert Tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. In the event of a postponement, refunds are not granted. 7.2 Copyright. 3.4 Indemnity. 2.3 Username and Password. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Mar 1, 2018. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Due to extreme weather conditions, our phone lines are currently closed. 6.2 Waiver of Consequential Damages; Liability Limit. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I bought tickets for Rammstein before the pandemic and they would not refund me. 5.4 Making Adjustments. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers.