I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Grief! "Wrong Queue" is not a queue. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Ensure you create the Cloudy Weather Resolution automated action. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Hello, Thanks for your feedback. Good! We recommend using a new Developer Edition (DE) to check this challenge. I have both Email to Case and On Demand Service enabled on the Email to Case page. This thing is just hosed and I'm only on #2. For example, Basic vs Premier support. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. An action can be added to the page layout. Ensure the Macro sends an email to the customer. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I removed those and then the trailheadapproval was there. Review the steps to rename the console to 'Cloud Support Service Console'. I am right now @ step 6. hope to finish the superbadge now soon.!!! Keep up the good work. I made two dollars today! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Did i use the wrong template? I have named and renamed it (Over and over and over). I'd just give it 24 hours then recheck the challenge. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Tonight's challenge involves the creation of two processes. Challenge 1 Configure Outbound Application and Integration Security. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I was convinced I was missing something and racked my brains over it. Telecom Billing System2. Its upsurd. MVNO Providers3. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I'd bet that the solution is to "clone" not rename. No. rebecca@capstorm.com. "This is a standard app. My bet is that you missed one checkbox in the setup. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I've no clue what more I need to do to complete this challenge. I used a new trailhead playground created exclusively for the service cloud badge. The solution? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ensure Entitlements are visible on Cases in Lightning. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You also get personal insight into the life of a Trailhead Baby! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. It's easy to miss. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. After editing the service console, you might have to edit the new profiles. I have read every message I can find and have double and triple checked everything I can think of. This comment has been removed by the author. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Ask Question Asked 2 years, 8 months ago. this blog is beneficial and great information to share with us. I am getting mad over this error now. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure Milestones are configured properly for High Priority Cases. Error: "We can't find the Entitlement Name in the System Administrator Profile. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. I dont see any check box under layout properties of Knowledge. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I am not sure whether its correct or not. read more, Youre going to think Im totally pathetic for writing about this!!! Thanks a lot in advance. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Some changes are done at Challenge 2. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . The key word is "rename." Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Gosh how frustrating! Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Theyre such a useful way to remember what needs to be done before you start. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." The free lemonade offer worked! Review the steps to rename the console to 'Cloud Support Service Console'. That proved to be incorrect. I have the same problem, I have the same problem, could you solve it? Ensure you group report results correctly. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Even clicked edit and save for the profile after changing console settings. took me 2 hours to undersand that, and without your comment I could have been there forever!! You, my amazing reader, get more than tips for a Salesforce Superbadge. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. My problem was that I had 2 users with the same name: Ada Balewa. This is a fun challenge - if you are, like me, a total Service Cloud novice. Could you share what you have for your dashboard/report/etc and I'll take a look! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Or "on demand email to case". I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Has any code been used with your org? You have to make the article "Linking SP-100 to SP-200" visible to everyone. Thank you sooo much, you were right! Could you share some details of what you have? I don't know what else to try. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Already on GitHub? Also when i click on Overflow Assignee no records found window pop up. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Any advice?Thanks in advance! Anyone have any idea? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? I'm stuck on Challenge 6, creating the macro. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. THANK YOU! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I am getting this below error. hours of inactivity vs hours of being created. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. This is my journey- a normal kid by day- a Trailhead explorer by night. When I made mistakes, I simply reverted to the last saved version. Take a break, grab a snack, and watch this video. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. How would you enable people to select cases from an organised list? I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Trailhead Baby any idea? Still stuck? Thanks a lot because I asked SF support and got this answer which did not help me much. Various trademarks held by their respective owners. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Also, my email-to-case and email on demand are checked. I started the whole of the following steps in this section with the objective of creating a macro. Leave a comment for the Trailhead Baby! *must be completed in lightning experience*1. Would you like to share a few more details on how you currently have things set up? Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Why the change of heart? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Even after setting up support proc and presence status. 2 comments Closed . Please guide me on this.Thanks. My brother has started to play with me! Challenge 4 Case Routing. Hi All,I am currently stuck at challenge 4. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart.