Connect and share knowledge within a single location that is structured and easy to search. Youll need to remove the current business rule and add a new one to the Record producer table as described above. That would be a nice one to have. It is not working in Service Portal. function onLoad() { Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I would like to be able to still use the variable set but change the label. below is the server code function This was just what I was looking for, thanks for sharing. How do I get the current date in JavaScript? I have made a few adjustments to Marks UI Script to achieve the underlined text. Youre right! If not, the the info message appears but the record producer shown is erroneous. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Script: /***There is no dynamic way to record the record producer used so we can force it here. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Works great on regular variables though. (Service catalog fields are "variables", and they are different from normal table fields). Check out the prototype API for more details. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. This editor is a formatter added on records that are generated by a record producer for task-extended tables. First, you should know that you can right-click any field and personalize the label for that field. This was just what I was looking for, thanks for sharing. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Thanks. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. as a result. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. Give it a try and let me know how it goes. Why are non-Western countries siding with China in the UN? This was just what I was looking for, thanks for sharing. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. /* Only include empty variables, and exclude Label and Container variables */ This is certainly possible, but it depends on how you are including those variable values in your email. We had to take Calgary Patch 3 to resolve this issue. You should be able to change the table label of a form (the first form section label) with a script like this. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Use catalog item add multiple items to cart and . Form is normal . Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. . How to hide those. It seems like this code doesnt work on the new Service Portal? is just going to return the string value of whatever field you're asking for. How can i perform it . It performs a similar operation to populate the short_description field. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. } Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. For instance, say a form section is captioned A/B and it displays as such when tabbed. Record producer variables are stored in the question_answer table. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. 13K subscribers in the servicenow community. Build like you mean it!! Do you know if it is possible to retrieve the modified label? 2 Answers. So the message that is added in Firefox is like this- It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Thanks Mark! gs. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. You may have some cases where an un-changed default value might actually be useful information. Not a strange question at all. This was super helpful for a form Im building. Hey, thats a good idea. Automatically added by "Force population of record producer used" business rule. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. Any fixes for that? It depends completely on how you use it to solve the problem at hand. ServiceNow offers a handy little feature on forms that use choice lists. It worked perfectly again after that. Ive just figured it out with some hints from your other post. Couldnt get it to work at first, but it does now. The question that Ill address in this post is different than both of those scenarios though. Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. Ive updated the instructions above. In the example, a Suggestion Record producer is being created. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. This would allow for easier identification of the entry point for record producer transactions. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. I think it was just posted here. populated in a reference field on the target record named 'u_record_producer . They basically allow you to target specific elements on the page for manipulation. Please suggest. Lets discuss the basic differences between both terms in a tabular form. My users certainly enjoy it. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Records created from a record producer has empty variables values. Question asks for Record Producer, not for record created from Record Producer hence answer is B Populate as many categories as you would like in here. I havent seen or heard of this issue. We are using the Summary of Requested Items mail script from the wiki. You did such an amazing job. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Im wondering how I would make the required asterisk show on the field? We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. .. your suggestion worked perfectly! Here's how you can toggle the display of the help text for variables in your service catalog. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. Is there a reason that code wont work on a base task business rule? Hi Mark, thanks for sharing this. Im not aware of a way. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. Seems to be barfing once it gets to the first &. Record . This is great. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. A Catalog Item isa form used to submit information, a request, or to create a task. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Save my name, email, and website in this browser for the next time I comment. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. The reasons you might want this sort of /* Put all variable values and labels from the variable pool into an array */ I modified the push line to check for mandatory attribute but the reference doesnt hold up. When the record is submitted using a record producer, you are redirected directly to the generated record. The post Certified Diversity Recruiters appeared first on Crossfuze. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. So you can get the sys_id of the record producer very easily using cat_item.sys_id I hate that message though. Yeah I switched to raw ampersands as an experiment and it worked fine. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Ill provide an update when I figure it out and if nobody has already posted it. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. We are using Istanbul Patch 3 . Youll need to get ServiceNow support to help you with this. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Thanks for checking into it I really appreciate you taking time to look at it. I've updated the article. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. Variables have come a long way since the early days of ServiceNow. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. I havent found a way to do this for an approval record. Condition: current.script.indexOf ('Force population of record producer') == -1. . Specifically approval requests. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. How can I get it to redirect back to the homepage outside of the iFrame? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Thats handled in the else statement in the business rule script above. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Thanks a lot. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. With a client script you can target any field on the form and modify its label. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). Configuration fields . Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? var emptyVars = []; I got your initial script to work changing a variable label on a catalog item. Triggers and actions create and populate variables. Any chance someone has already figured this out? If you need this to work for non-task tables, you can simply create a duplicate business rule there. That is bizarre i set it up on demo site 15 with the same results on what our code is. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. That should be just what you need. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? I just tested on a clean demo instance and it worked fine there. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. Heres a script that allows you to do that. I am new to ServiceNow. I agree that they still can be incredibly useful in the right situation. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. Well done. From the ServiceNow Wiki, here is some documentation to read before you start building your report. As explained above, the key to making this work is a display business rule. Sign-up to get the latest news and update information from ServiceNow Guru! To get access to the Element (like with getLabel) you can use g_form.getControl (.) It doesnt look like this script works anymore on Berlin. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. It appears that sc_item_option_mtom only works for sc_req_item. To fully enjoy this site, please enable your JavaScript. Did you make your solution work in Service Portal? This solution is not compatible with the Service Portal. I dont think its been documented anywhere and I havent seen any other use for it other than this. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. Is there any way in the same solution we can handle the check boxes and two column wide Container. Came here lots of times when the wiki did not solve my issues. To learn more, see our tips on writing great answers. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. I am unable to get the reference of created record in current object. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. The IT department will contact you for further information if necessary.. Thanks for closing the loop on this. I am able to do this for variables that are placed straight onto the item. SetDisplay should work on forms for variables. function onLoad () {. The post Certified Diversity Recruiters appeared first on Crossfuze. Tina, Please help. Awesome! But i want to use setDisplay which is not working at all. . It worked from Global Application :). Sign-up to get the latest news and update information from ServiceNow Guru! The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Other times you'll need to do a GlideRecord query to get it. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Note: The performance of this report depends on the number of variables and incidents in your system. Great addition but a bit more info could be needed. This should work better. The answer is client scripting. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. } Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. Has anyone managed to do this successfully, or do they know how to? I stumbled across another way recently. }. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field.