Please turn on your Canon printer and open its Ink Cartridge Access Door. Maybe one or more of the small plastic lugs it is held in by are broken, in which case is it possible to get a replacement for this part? Mikaella Brodeth I've included a pic of the tray (head cleaner?) Doing so might damage the printer. Jul 27, 2018 by Please am stucked ,I need immediate help. Trying to clear a paper jam from the front of the product can damage the print mechanism. Now the ink cartridge is stuck on the right and wont move. Learn more Jan 3, 2020 by {{#if (eq ../this.length 3)}}. Do not touch the copper-colored contacts or ink nozzles. Ask the community. The tray underneath it is moving forward and back but then stops under the carriage too high and "locks" the carriage. slot. Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to . Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". If you are printing labels, see if any are missing from the label sheet. I dont see a paper jam. Did you jam the knife under or between or ? Plug in the unit and turn it on. Dec 19, 2017 by Reconnect the power cord to a wall outlet and to the printer. You must disconnect the power cord to move parts by hand without the risk of an electrical shock. Elaine Solomon, My MG2540 carriage also got stuck. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. Send the printer for repair! As recommended, I moved it physically into the middle and now it is working again. We use cookies to ensure that we give you the best experience on our website. Apr 10, 2020 by The carriage of your HP printer is an assembly that supports its ink cartridges. from the printer. I'm receiving the following error message: "The print carriage cannot move. Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Please wait while we gather your contact options. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. harrisonferdinand Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. How about a power reset by turning the printer off? If the problem persists, move on to the next solution. The following symptoms might also accompany the error message: To resolve the issue, try each solution in this document in the order presented. We apologize for this inconvenience and are addressing the issue. Please let us know what happens. It will allow itself to be manually pulled to the right but not enough to even pull the 2nd cartridge out. Gerry Schroeter. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. E09A88GA Chip While checking why this is so I tried to remove the color cartridge and while doing so a plastic lever like with spring falls off. If any labels are missing, locate them inside the product, and then remove them carefully. Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue. Reconnect the power cord to the wall outlet. The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. Instant Ink ready; High yield ink available. Fixed via another post from another source: Turn the printer off, open the lid and turn the printer on. Run a test print. I hope this helps! If your printer works and can do self-cleaning, everything is normal except the page Works on both XL and non-XL cartridges! Follow these steps to turn the product on, and then off again, to reset the print mechanism. To confirm your warranty status, go to HP Product Warranty Check. @rosacampos. sweetiemagic. Good luck, Rosa Campos CR Printhead CarriageTiming Encoder Scale Strip B6P40 for HP OfficeJetToo many compatible printer models to list here. Thanks, Oct 17, 2021 by Disconnect the power cord from the wall outlet. New. The HP 842c was introduced in 2000. Flo Taylor, Dante LaVey Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. HP recommends plugging the printer directly into a wall outlet. Get rid of all other bits of pieces and foreign material you find inside the printer. See your browser's documentation for specific instructions. There were 2 white wheels to the right but when they are manually turned, they just turn slowly and tightly; no clicking sounds or anything. The opinions expressed above are the personal opinions of the authors, not of HP. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? Ron Washington, couragedeleon I moved it to the middle, changed the cartridge and voila, everything works. Rebecca Kaylor, Milly @harrisonfe48657. Difficulty Level: 5 (Very Difficult) Thanks, Sep 10, 2019 by Then, after a few minutes, plug it again, turn it on and see if it will work. Printer Guide, Discount Printer Ink and Toner Cartridges. The Virtual Agent is currently unavailable. Your Complete Canon MX922 Printer How to Guide & Support, How to Clean Your HP Deskjet 3520 Ink Cartridge, Step by Step Guide To Fixing Your HP Deskjet 3050 Ink Cartridge Problems, Best Compatible Ink Cartridges for Brother Printers, Why is my new toner cartridge not working? To the immediate left is a black piece situated on a little metal rod. :-), however since yesterday it is printing alot of double letters and lines. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. Ask the community. Repair fees might apply for out-of-warranty products. Your session on HP Customer Support has timed out. Reach inside the product through the cartridge door, and then manually move the carriage. Yes No Score 1 John Miller @johnmiller Rep: 1 1 HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . the cartridge holder will not move into the space to install the cartridges. I am trying to remove the blue cartridge but it's not budging. Unplug the power cord from the power source. Print speed ISO: Up to 20 ppm black, up to 11 color. The white dial is simply a gear the turns the shaft which moves the carriage. , Are you tired of dealing with error codes and loud printer noises when using your Epson EcoTank prin Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. The troubleshooting methods are proven effective on the. How to fix & put in ink cartridge ? If your printer has a rechargeable battery, remove it. The reason is that the inky pad to its right doesnt stay down - it is about 1-2 mm proud of where it should be and so gets in the way of the carriage. Remove the two-sided printing accessory (duplexer) from the back of the product. 14th St. I have a Pixma 5420 and the cartridges are stuck to the right. Free 2nd Day Shipping on orders above $50. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. Turn off the printer, and then disconnect the power cord. This is used for the cartridge alignment process. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Anything I can do to adjust this? Please help!! Cartridge carrier will not move to the left. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:10 Reset the printer07:11 Service the printerThis video shows how to fix a carriage jam in HP OfficeJet Pro 6900 series printers. canon pixma mx922, heidi.ondrasik Disconnect the power cord from the back of the product. the black cartridge is only partially visible from the front - it is jammed into the right side. Then by hand move the print head (cradle) by hand. The carriage might try to move into the access area. How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. i tried gto gently move the holder but no dice still stuck, May 18, 2022 by How does HP install software and gather data? Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Aug 23, 2018 by You may have a blown-out mainboard. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. See your browser's documentation for specific instructions. Then leave it in the middle of the bar. I loved my HPs but after buying two that quit within the first year I switched to Canon. Please try again shortly. I followed all your suggestions to no avail. Also, the HP SMART shows nice print options, but there is no COPY icon. Thanks. Lydia Davis. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. Carefully take out any sheet of paper thats stuck inside using both your hands. Pull out the Paper Tray and load it with clean, white paper. Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU Which, of course, I tried. Greensboro, NC 27410, BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975, 6978 "The print carriage cannot move", Troubleshooting Common Epson Scanner Errors: A Guide to Fixing Your Printer, How to Fix Epson WF-2850 Printer Scanner Error 100077 and Other Scanner Errors, Troubleshooting Epson EcoTank Printers: How to Fix Errors and Reduce Noise, B6P40 -80004 Timing Encoder Scale Strip for HP OfficeJet and OfficeJet Pro, Repair Kit -Fix Paper Tray Leg for B6T06-40038 HP OfficeJet Pro 6800 6900 Series 6960, 6962 ,6968, 6970, 6975, 6978, BCH Paper Feed Gear (PFG) for HP 90xx Series - Fix HP OfficeJet Pro 9012 9015 9025 "The print carriage cannot move", BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025 "The print carriage cannot move", Pair of S2 Torx Security Screwdriver Bits for HP Printers - 1/4" T10 & T6, [Improved Version 2] Top-Load White Ink Damper for DTG/DTF Fits most models: L1300 L1800 L300 L350 L355 L550 L801 L800 L850, Support Arm HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035, SOP24 E09A88GA (E09A88) Printer Driver Chip for Epson EcoTank SuperTank WorkForce Integrated Circuit IC, Modification Kit for Making Spongeless Cartridge with HP Integrated Cartridges 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 74, 75, 901(AS-RFC-HPSQ803-LEFT), Protective Storage Clip for 4CM Canon Integrated Cartridges PG-243 CL-244 PG-245 CL-246 PG-210 CL-211, Transistor Pair C6082 (2SC6082) and A2222 (2SA2222) for Epson EcoTank & WorkForce. Along with this, it is also more reliable than modern inkjet printers. Open the carriage access door, clear any paper jam or obstruction and select OK ." This page requires Javascript. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move. I have browsed the forums and done every troubleshooting step, so HP please don't suggest I turn it off and blah, blah, blah. No jams. To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. Finding your Serial Number Use the following steps to clear a paper jam from the back of the product. Theres an infamous issue with HP ink printers that many users frequently encounter throughout the life of their device. While the ink lasts, the printer uses a Tri-Color cartridge. Mar 6, 2019 by By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! Dec 27, 2018 by Dahlia Nathan, Pelumi Daniel Any advice?. @mikaellabrodeth. Didn't find what you were looking for? If your board has those two 506 Radar Road, Suite B, Unplug the unit and physically move the carriage to the center. Thats why its crucial to install the printer cartridges carefully in the right way. If the cartridge moves, unplug the printer and try to move the cartridge manually to the left and back into the middle if you can. I have an HP officejet Pro 9015 and cartridge is stuck on the right side. It sounds like the cartridge is binding the carriage. Hope this helps someone! This can damage the printer. Disconnect the USB or Ethernet cable from the back of the product. Repeat these steps for the other cartridge. What to do if your printer prints blank pages? I also have this problem, and although I can see what is causing it I dont know how to fix it. Follow these steps to remove and then reinstall the cartridges. Jul 22, 2020 by Conduct a test print. Powered by BigCommerce. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. @sallypepper321 where and how did you use the kitchen knife? And if the issue still persists, this could be a hardware issue. Mines a 9250 and can't move it either, really stuck in there, any other ideas plzzzz?? Ink tank printers: If the carriage latch is secured, do not press down on it. Unplug the Power cord from the back of the device while its still on, as a safety precaution. Or I need to replace a new one?? kathy04email. Push down on the cartridge to release it, and then pull it toward you out of its Open the cartridge access door, clear any paper jam or obstruction, and select OK.". I'm kind of tired of these things being treated as disposable items. power the printer on again and hopefully this will solve the problem.. Jan 23, 2017 by Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. Tina Long. I dontknow what else to try, if ic nat make it work im going to have to buy another printer. By using this site, you accept the. HP OfficeJet Pro 9018 All-in-One Printer . harrisonferdinand. the cartridges are on the left and i cannot move it to the middle or right. If the page displays in the wrong region or language, click the. how to physically move the cartridge at the center? @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. After replacing an ink cartridge, the carriage moved to the right and did not return. The carriage will not move Technician: Benjie Turn the machine off and unplug it. @onalena. If the carriage has a latch, gently press it down to make sure it is locked into place. How to make generic ink cartridges work on HP printer? I called HP and spoke to someone, she tried different things and couldnt make it work. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. If you have been lucky enough to evade this problem until now, its not a cause for relief. After spending 3 hrs looking through the internet for suggestions (which I do every time I have to change cartridges, no matter the instructions that I jot down from the last time) , I ran across yours. You should only push the paper until the first resistance.