Yes Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Take off the console and pull out the battery, checking all the connections. Gotrax recommends 3-4 hours for charging time. Gotrax has also added a longer battery life. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. 0000002170 00000 n This is a few specific actions that act as a reset for your board and can fix many common issues. Even if just pressing for a second - Kind of scary actually. 0000003099 00000 n For further repair and troubleshooting help please visit our repair help area. Check the lights, the brakes, and all the features, and make sure they are all working properly. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000006275 00000 n The GMAX is one of our most powerful electric scooters to date. k 3TXK c"b0] 3:P $% This is a few specific actions that act as a reset for your board and can fix many common issues. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. 0000005863 00000 n . If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. So in short. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Please Note, some electric scooters share error codes. Entice customers to sign up for your mailing list with discounts or exclusive offers. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Press question mark to learn the rest of the keyboard shortcuts. Using caution, grab the top of the battery and begin to lift it out of the tiller. Took 8 business days to fix (total of 11 calendar days). A fully charged battery will have between 36 and 42 volts. You feel the scooter lose power and your inertia throws you forward. . Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. New Safe Step Technology - Both feet must be placed on the . Here is a link to find the manual for your Gotrax hoverboard. 0000008779 00000 n (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Listen or look back to see if the rear wheel is slowly spinning. . As you can see here I was able to do it with my fingers. Hold down the power button for 10 seconds. Find low everyday prices and buy online for delivery or in-store pick-up. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Need help troubleshooting a scooter issue? So, 3 hours for 4 bars = 45 mins of charging time per bar. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. I didn't realize my tires were about half the recommended psi. Took 8 business days to fix (total of 11 calendar days). While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Further, the locking pin is completely . Save my name, email, and website in this browser for the next time I comment. I was super encouraged as the handle bar looks a little different from the original version I received, better. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. In the next video we will show the complete repair, reassembly and testing. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. It sounds like a bad battery but checking the connections is the first step. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. You may need a replacement battery if your current one is faulty or has sustained physical damage. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Post adapter arcing when plugged in. If your charger does not turn green when you plug it in, your problem may lie in your charger. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. When GOTRAX GXL V2 display is blacked out you can release Power Key. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I cant find anyone who sells them including the gotrax website, acisneros0873 - This may be caused by several factors, but luckily there are solutions to all of them. Tighten the screws firmly. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. If damaged do not proceed. Only tools required are the 4mm Allen wrench and a set of pliers. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Easy Fix but time consuming. . Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Test The Battery Pack On A Scooter That Runs. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Its possible that you got a defective battery. Gotrax is known for adapting its electric vehicles to the needs of consumers. I've had it for a full month now but never knew how to. Happy to help! Not much help really. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Step 6 Install the battery pack. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Has been extremely slow to respond with replacement parts. E07 - Replace Motor or Motor Wheel Assembly. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Looking For The Best Lock For An Electric Scooter? If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Contact an authorized service center for more information about replacements. 3. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! The odometer illumination was bright. Listen or look back to see if the rear wheel is slowly spinning. Did you find it helpful? The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 51 reviews. 0000001444 00000 n I have had it for over a month now and have had zero problems with it. I requested a refund. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Powered up the scooter. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Check Out Our Guide! When the battery is fully charged it will change from red to green. If all of them work normally, then you need a new charger. Make sure that these are not punctured if they are air-filled. A fully charged battery will have between 36 and 42 volts. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Turn the key or power switch on and engage the throttle all of the way. Shop safe on GOTRAX Official website. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Weight: 17 pounds. Contact: kevin@ocproscooters.com or text: 714-420-1311. Apr 15, 2021 Gotrax scooter not charging? Brand new battery not holding charge. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. We appreciate you customer service and willingness to do the right thing! This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. If you have done these things, but are still having trouble, please contact customer service. In addition, I now have the old lithium ion battery I need to figure out how to dispose. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. The motor would sometimes "sputter" (not engage) when you push down the throttle. When it comes to hoverboards, the magic fix-all is called recalibration. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 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We check over 250 million products every day for the best prices. 0000003486 00000 n We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. 0000009925 00000 n A leading manufacturer of Electric Scooters, hoverboards and e-bikes. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. 0000000016 00000 n {k-m3gKjx Include an image for extra impact. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Next, check to see if there is any damage to either end of your scooters charging cable. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. . $799.00. Once you ensure the position is correct, gently slide the pack into the tiller. 0000256654 00000 n The motor does make some noise when first accelerating but goes away. But, as soon as it worked for quite some time, it started showing various problems. Scary at first. The key is to build your own vehicle with its own motor coil wire. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. If it's not been used for a while, it might need charging. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Of course, you could also have an issue with your battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I also have a V1 and no issues. For example, only standing with one foot on your hoverboard can cause some models to beep. 0000002987 00000 n New comments cannot be posted and votes cannot be cast. I have updated my review from 1 star to 3, and will update again . Doesn't matter if the battery is charged or not. For example, only standing with one foot on your hoverboard can cause some models to beep. Free standard shipping with $35 orders. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). An awesome member of our community made this guide. Turn the key or power switch on and engage the throttle all of the way. You will see the LED lights start to flash. Set the battery to the side for disposal. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. If your charger does not turn green when you plug it in, your problem may lie in your charger.