Adding the items you love to your Favorites is an easy way to view or buy them again. Learn how to implement the APIs with tutorials, how-to guides, and API . Place an order on Instacart. Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. Here's how it works. You can select other options for replacements, or choose a refund for the item instead. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. In-app. You'll see a dialog box display saying "Delivery (hourly time range). Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Begin typing to search, use up and down keys to navigate, enter to select. You can choose to include this link in the customer notifications sent by Instacart. To favorite an item, select the item and the heart icon below it. This is also an optional field. Want to chat with your shopper? (For safety reasons, drivers might not reply while theyre en route. To place an order. When you're ready to check out, visit your cart and tap or click the green Checkout button. Want to chat with your shopper? It has no effect on the customer role. Check out this step-by-step guide to create your account and place your first order. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. Use Next and Previous buttons to navigate To create this article, volunteer authors worked to edit and improve it over time. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Defaults to false. If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; ). Add items until you reach at least the minimum order threshold of (generally $10, not counting the delivery charge), but there are some exceptions to this rule. Mistakes happen. You can cancel your order by going to that page and clicking the link. In your cart, click Preferences on the item you want to add replacement instructions. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. ). Try searching for 1 keyword (for example, searching for. Include your email address to get a message when this question is answered. You can customize colors and add your logo to the top of the page. If you have order notifications turned on, look for alerts when an item is replaced or refunded. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. To see items your shopper has already located. is an easy way to view or buy them again. Log in to help us get you to the right help quickly. To redeem a gift card through the Instacart website. When your personal shopper begins working on your order, youll see a message in the Instacart app. Log in to the app if you haven't already done so. Contactless delivery and your first delivery order is free! If your personal shopper hasnt begun your order, you can update your order in the Order page. If your shopper has already started working on your order, you can Chat with them for assistance. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Sign up for Instacart or log into your existing account. You can view your favorites under the Buy It Again category on a stores homepage. If your shopper is working on your order, you can contact your shopper directly. Select the order you want to update. Browse through the list on the store's page to view item options. At the top left, click the 3 horizontal lines. When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. Indicates that the shopper has finished shopping and paid for the items. Tap the item you want to edit 5. Customer Service Manager. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. Just tap. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. Sign up for wikiHow's weekly email newsletter. If you prefer not to replace an item, choose Dont Replace to get a refund instead. In general, our catalog doesnt include. Once you favorite an item the button fills in green and says Favorited. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. You can quickly add the product to your shopping list right from the search page by pressing the + sign. On the instant cart side they don't let you add more than $200 to the initial order. 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\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. Rescheduling a delivery. When your personal shopper begins working on your order, youll see a message in the Instacart app. Item instructions carry over to future orders. After placing your order, you can select replacement items if the item you want is out of stock. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. Repeated attempts to order prohibited items could result in account deactivation. Log in to the app if you haven't already done so. Note certain items, such as alcohol, may not be added after your order is placed. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. (If you have notifications turned on, youll get an alert as well.). Each customer gets a unique link to an Order Status page for their order. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Tap the current order. Tracking your order and delivery. "You can now do more on Instacart while paying less by getting everything you . Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. By signing up you are agreeing to receive emails according to our privacy policy. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. If you need to remove the item entirely, tap the - until 0 displays then tap "Remove". Item availability and terms are subject to change without notice. The page contains the list of items, a map, the shopper's name, and delivery details. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Note certain items, such as alcohol, may not be added after your order is placed. Click or tap on . By using our site, you agree to our. At the top left, click the 3 horizontal lines 2. Shop and pay online or in the Sam's Club app. Adding the items you love to your Favorites is an easy way to view or buy them again. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. At the top left, click the 3 horizontal lines. Part of our pay is based on the number of initial items in your order. % of people told us that this article helped them. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. page to review your items and add any instructions, Item instructions carry over to future orders. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). For best results, download the latest version of the Instacart. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. Tap the plus or minus symbol to increase or decrease quantity On the website 1. The first step is actually making the purchase. at the top of the screen to talk to your shopper. Tap the plus or minus symbol to increase or decrease quantity. Take a photo of the exact product you are looking for and send it to your Shopper. Then tap, for EBT SNAP-eligible items after checkout on the, Enter the amount you want to charge to your EBT card. Repeated attempts to order prohibited items could result in account deactivation. Youll need an account to check out. You'll be asked to add a delivery address and your payment information. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. If you have notifications turned on, youll also receive a notification. Select the portion of the store where the item can be found - if you are fairly certain that you know. For steps on how to replace items in the Instacart app or on our website, go to Adding instructions for specific items, replacements, or delivery. Instacart hosts the Order Status page. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. You can log in with your email and passcode, or using Facebook or Google-connected login. f alcohol was not requested as part of the original order. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Just be careful about what you ask the shopper to add and be understanding if they refuse. (For safety reasons, drivers might not reply while theyre en route.). You can customize colors and add your logo to the top of the page. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. 1. For best results, download the latest version of the Instacart app for iOS or Android. To favorite an item, select the item and the heart icon below it. They can also decline orders with a low tip. When its time for delivery, youll see a message in the Instacart apps order screen. To change how youre charged for EBT SNAP-eligible items after checkout in the Instacart app, To change how youre charged for EBT SNAP-eligible items after checkout on the website. Item availability and terms are subject to change without notice. Begin typing to search, use up and down keys to navigate, enter to select. Select the amount you'd like to tip and tap Save Tip. 1. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. I'm pretty sure it is a $ limit only. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. To view your orders, select the option. Items may be out of stock. Instacart Pickup. To favorite an item, select the item and the heart icon below it. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. This is happening to me today. But missing items aren't necessarily proof that the Shopper stole them. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Select your profile icon in the upper left corner. Log in to help us get you to the right help quickly. This article has been viewed 15,409 times. Tap Go to Checkout and scroll down to Delivery Tip. I thought it was just a glitch at all he time. Begin typing to search, use up and down keys to navigate, enter to select. During a watching session on the Instacart Website . Scroll to the bottom of the delivery screen and tap, . Contains the list of items divided into found, replacements, in progress, and refunded. to view items already found and changes like replacements and refunds. Assuming there was no add on limit and I could add later, turns out there is. link at the top of the screen to let them know if you want to add items to your order or make other changes. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? At the top of this page, it'll list the store name and logo, as well as the total. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. A personal shopper receives the order and starts collecting items as mentioned in the order. I ordered a few things last week and I couldnt add them! If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. You can chat with your Shopper explaining your decision towards the beginning of your order and they will try to comply with your decision, but keep this in mind when ordering these types of items from Instacart. This article has been viewed 15,409 times. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. pardon the PUN). Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. The store was just down the street, everything the customer wanted was available, and the . 2. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! 2. : To select your own replacement, tap or click on the item, then select. Tap Your orders. In the app. One rep had me delete my order and create a new order and it still did it. Confirms that the order was delivered to the address provided. On the website. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. Thanks to all authors for creating a page that has been read 15,409 times. We use cookies to make wikiHow great. Tap the "See Shopped Items" button, once you've received the text message and you see the page change to add the giant green box with buttons. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Once you favorite an item the button fills in green and says Favorited. If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"

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