Responsive staff. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. FAQs; Customer Service. What types of files are the photos that are downloaded? 800 006 FOTO (3686) Outside Mexico. Additional terms may apply. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Yes, activities in Xplor are all family-friendly. $159. My daughter also couldnt get enough of the steak tacos at Las Playas. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Restrictions apply. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. How do you remove the watermark from the photos? Your link has been automatically embedded. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! You need to confirm your age by showing a valid ID card. We had a great time. Do you have a special discount for Quintana Roo residents? Please see our partners for more details. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. ( NO KIDS ). Promotion valid only on websites and Customer Service Centers. per night. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. By You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Yes, the activities in Xplor Fuego are designed for all family. 2.- A list of the albums that are included in your package will be displayed. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Children from 5 to 11 pay half the price. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. Is there any type of refund and/or cancellation. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Clear editor. Xenses Admission; Tour Tulum-Xenses; Save more. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. 800 006 FOTO (3686) Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. We invite you to join our program of using biodegradable and chemical-free products! more. Col. Centro, Playa del Carmen. 3.9/5 Very Good! 282. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. We also purchased a photo pass package for all of the parks. You can purchase with a credit card or PayPal. Wyndham Boston Beacon Hill. Due to the nature of the product we offer, you always have the possibility to view the photos. At what time can I call customer service? Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Casa de la Paz The greatest books ever written are in our library. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Carretera Chetumal-Puerto Jurez, Km. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Mexico: 998-883-3143. . Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Outside Mexico. Speed doesnt go higher than 19 mph. BBQ buffet with delicious ribs (vegetarian options available). They are encoded directly from cameras with high resolution. Doubletree Boston Andover Hotel. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Within Mexico. Subject to availability. But we purchased the photo package 2 parks & the hotel. Cabins, apartments, houseboats! Months without interest, only with major participating bank cards issued in Mexico. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. DoubleTree by Hilton Hotel Boston Bayside - Boston. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Check the schedules and open hours of our attractions and shows. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. Rafts through a river circuit paddling with special hand paddles. What types of files are the photos that are downloaded? Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. How long is the photo/video download code available? Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. I really recommend this Hotel. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. Months without interest, only with major participating bank cards issued in Mexico. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. While buying your ticket online, a list of hotels where pick-up is available will be displayed. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Fill out this form and one of our agents will follow up on your request. What should I do? No, we only accept IFE. The time will depend on the location of your hotel, so we cant give you an exact time. 800 006 FOTO (3686) Enjoy perks like free continental breakfast and free train station pick-up. Who can I notify if I have special dietary requirements? In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. What is the distance between one activity spot and the other? We can provide it to you if you have your purchase receipt. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. We are experts in creating unconventional experiences making your event extraordinary. Most activities involve water and your camera might get wet. Changes are not permitted on the day of your visit. It was a fantastic location for us. Traveling on business? The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. After visiting with colleagues in the spring, I knew I had to bring my family back. You can download as many times as you need to while the code is valid. I can see them but they all say sample on the and not able to download. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. No problem! You must present official ID (IFE) with address in Quintana Roo. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Saturdat to Sunday from 9:00 to 15:00 Hours. You can post now and register later. You cannot paste images directly. HOTEL XCARET ARTE. What kinds of clothes and shoes shall I wear? ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. I went to the park and couldnt buy them. If you visited our Xcaret Hotels: fotohoteles@xcaret.com I made a habit of spending the very early mornings on my balcony in the hammock. 2.- A list of the albums that are included in your package will be displayed. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Taxes and fees that are shown are estimates only. Advanced purchase discounts may vary depending on booking date and dates of stay. Omni Boston Hotel at the Seaport. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. We are here to serve you and to meet all requests, questions or suggestions you may have. 5 Blossom Street, Boston, MA, 02114. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. If you visited our Parks: foto@xcaret.com Can I pay with credit card or debit card of a person not included in the visit? We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Yes the resort is beautiful and access to the parks is great. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. Access to Xplor Park is limited to children under 5 years. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Outside Mexico. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. No, all the activities are included in your admission. My hotel is not available for pickup, although I chose transportation to the parks. On a PC right-click on the file and select the option to extract. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. . What happens if I forgot my download code? prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. The park is set up with picture stations. +1-888-675-2083. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. 1.- Enter your download code. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Can I enjoy underground river activity without knowing how to swim? - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. de C.V. | To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. If you have an account, sign in now to post with your account. She answered immediately and assisted with even my most insignificant requests. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. . Minimum age allowed is 5 years old. The best of a home combined with the best of a hotel. *MSI only with participating cards (banks) issued in Mexico. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Can I transfer my ticket to another person? We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Children must present ID from school with address in Quintana Roo, or school report card with photograph. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Take advantage of the business center and free WiFi in public areas. Their eco-integrating design and premium amenities make them unique. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. My package also expires in a few days. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. de C.V. | Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. How many times can I download my photos with my download code? Copyright Experiencias Xcaret Hotel S.A.P.I. We dont recommend the use of flip-flops or Crocs. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. If I book for a specific date, can I change it afterwards? Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. For more information, please consult our list of products and services found in the Price list section of our website. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). What types of files are the photos that are downloaded? Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). See all available properties in Middleton. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. . Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. I'm allergic to gluten, is there anything I can eat at the restaurants? There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. per night. The download code is valid for 30 calendar days from the date of purchase. Restrictions apply. The food is really good. Saturdat to Sunday from 9:00 to 15:00 Hours. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. ALL-FUN INCLUSIVE . We kind of had two check-ins, as we got there a bit early before our room was ready. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. 282. Paste as plain text instead, If you visited our Xcaret Hotels: fotohoteles@xcaret.com Your previous content has been restored. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? Play it safe and take your own photos with I would have.More. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Free Cancellation. Fill out this form and one of our agents will follow up on your request. For more information, please consult our list of products and services found in the price list section of our website. it was just my wife and I for her birthday/anniversary. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Are these activities allowed to elderly people? Everything about the hotel was excellent. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. How many times can I download my photos with my download code? Within Mexico. How does the discounts purchasing in advance apply? Take advantage of the free WiFi in public areas, express check-out, and free valet parking. Rest areas, dressing rooms and restrooms available during your visit. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Old Navy - Paseo del Carmen Shopping Mall. Exact pick-up time will be confirmed when making your purchase. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico.