1st October helps us keep your bill accurate. Youll usually need to scroll through the different screens to find them. It was the second most-common issue that homes with smart meters experienced. The monitor will reset itself and the display will go blank. The meters themselves upload data via the DCC network to the energy providers, this enables accurate billing without the need for onsite meter reading. Agreeing for your smart meter to send more regular meter readings should help the accuracy of your bills. Some in-home displays show your meter readings. I used httpcanary app to create a fake VPN on my phone. Press the O icon to switch between kWh and . The "Advanced Settings - Pairing" option requests an Installer PIN. The data for this app however would not be gathered via the home Zigbee network but rather from the British Gas head end systems via the internet. For now we can continue to useOEM, OWL etc. The monitor was saying there wasnt a gas meter connected. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. I have been having all sorts of problems with my trio forgetting my settings, particularly my WiFi details. I used soapui, not sure if anything changed since I last tried but it should work. To prevent unauthorised tweaking the ecoMeter IHD also requires a PIN number in order to access the advanced settings. Your meter should become smart again once it is connected to the central wireless network so your supplier can read it. Can you only run one IHD at a time ? Yes, the new generation smart meters (SMETS2) are compatible with solar panels. If you have a Chameleon IHD see yourS1 IHD guideorS2 IHD guide. Would I be able to access it via USB? This should have happened automatically and, once connected, your meters smart functions should be restored. Find out more about getting smart meters installed. Smart meters need to be able to connect to the Data Communications Company (DCC) through a wireless network. Most smart meters have a button to illuminate the digital display so you can read the numbers. Press Menu/OK You can findhow to view more useful usage information for this IHD on our guide here-. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 I have been testing a pre-production Zigbee SEP 1.1 gateway that purports to solve this problem, ie to give you access to your data. Indeed the flashing LED is also an option, as it happens I have already written a very similar post to this some while back here: http://www.smartofthehome.com/2013/09/dumb-meters-arduino/. I also can not fault their friendly staff putting up with my constant pestering! Just checked my WIFI its perfect, cloud connection and GEO App connects OK no problems there It is responsible for making sure your meter works properly. British Gas documentation on the new IHD refers to the WIFI connection so I dont see why they should block it but Ill find out in a few weeks, I havent tried to run your app yet but Ive been trying to login to their API via Curl and all I can get back is 403 Forbidden. Hi John, I contacted the British Gas to ask whether it would be possible, unfortunately, it would seem, this is not possible due to a number of security restrictions which have been put in place on British Gass Phase 3 smart meter setup. . The first port of call is to check the smart meter portal provided by our Adaptor, TMA. This figure doesnt necessarily reset when you set-up a new account. The gas meter in your pictures looks remarkably the same as the ones here. Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? Having this last week had British Gas perform the install of all four identical units as described I was concerned why BG couldn't register my own G370 Gas smartmeter with their HeadEnd so I did a quick Google and found your excellent article. I guess there is a remote pairing option and its part of the GB Companion Spec, but I would love to know if anyone has actually got a 3rd party device to pair. I share everyone's frustrations about sharing date as I also have Hive and BG's customer app which aren't connected to each other either! Smart City is an important economically strategic blueprint for a country's economic transformation and upgrade. For example :- las vegas shooting documentary 2021; samsung a51 clone firmware; newborn skin peeling on. All Rights Reserved. My 2p, @Turribeach3 Thanks. If your meter is partly concealed in a case outside, your energy company might not be able to replace it yet. Luckily British Gas can remotely switch itoff so we can always go back to dumb meters if all hail breaks loose. I wish I had read this forum before signing up for smart meters. To me this would make it even easier for me to get hold of as I wouldn't need any other devices in the home to connect to the meter. After finally convincing a very nice man on the BG smart meter support line that this was the case, his supervisor confirmed that my observations were correct. If your issue doesn't resolve itself, sign in to your Bulb account and let us know. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. But youll have to send meter readings to your energy firm again they'll stop being sent automatically. British Gas has just released a New smaller version of its Smart Energy Monitor for late 2019 / 2020. 1) The In-Home Display can't connect to the network in your home. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you do lose smart functionality, your meter will still work to count how much energy you're using. We want your smart meter installation to be clear and easy. Not all services are available to all customers at the current time. . And you dont have to send us meter readings to get accurate bills it happens automatically. If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. The displays work best when close to the smart meter. Of course it will be better to have a wireless interface with the smart meters but I think a lot of people are underestimating the challenges of opening this interface in a truly secure way that can stand the test of time. Sadly there are a number of problems here. The organisation which runs the smart meter wireless network (the DCC) says that almost all of the dormant meters it can identify and upgrade are now connected. There is a US maker of a CAD which does allow local access but they have not made any effort to get UK approval. Equally as a Pay Monthly member you won't need to enter a Vend code as this is designed for Pay-as-you-go customers to add top-ups to their meter balance . Please try again in a few minutes. Even though I have so called 'smart meters' I may have to revert back to older techniques (pulse counting, physically noting readings) to monitor my Electricity and Gas usage (which defeats the point!). This means we'll always: Give you a high quality of service throughout the installation. If your gas and electricity is included in your rent and your landlord receives the bills, its their decision on whether to get smart meters installed. To get smart meters from us, we need to supply your energy. Your energy supplier must give you seven days notice before it switches your smart meter to prepayment mode. Has anyone had any success yet? I recently switched back to british gas using the MSE Energy Club referral as they are now the cheapest option for me with my usage. On a sunny day, the IHD will scare you into thinking you are using loads of electricity when in fact you are generating and exporting it! Many months have now passed and BG have has to revert my meters back to standardmeters (same physical meters just in 'dumb' mode)as they can't get the Trilliant hub working. This is most likely to happen if you have a first-generation smart meter that is not yet connected to the central wireless network and the new supplier cannot read it. The hub, smart meters and IHD are all managed remotely and if any meter tampering is detected the meters can be switched off remotely. 25/10/14 - 12:19 #1. Suddenly burglars could be going around looking for houses where the electricity consumption has been flat so they know where to strike. This process does not happen as frequently as it is possible to do so via a CAD however it does mean that your energy provider does have some data that you can access. Hi All, I had the exact same system installed - Electric fitted August 2013, Gas December 2013. If thats the case, your smart meters will work like traditional ones until your new supplier can support them and you may need to provide manual meter readings. I too am disappointed that I can not access the raw data for my own purposes. Its 2017 and I have been doing a lot of reading into Smart Meters, but am still not clear on who can enable pairing. Still Ill be able to take meter readings off the IHD saves going out in the cold ha ha. Defining a HAN standard in SMETS 2 and the CHTS will provide the opportunity for suppliers and consumers to link devices to the smart metering equipment in the premises. OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. I am not seeing a massive benefit yet to having smart meters yet, other than no-longer having to manually send meter readings to British Gas and a funky In Home Display in my dining room giving me real time usage. Tantalisingly, on the back of the ecoMeter In Home Display (IHD) supplied with my smart meters, it reads: Zigbee Certified product (Energy). In this case, you would need to submit your meter readings manually. Attach the sensor Identify the live mains cable going into Insert and twist clockwise to clip the pins your electricity meter (it will be brown, red to the . The IHD can apparently also be used by British Gas to send me messages (there is a little Mail Envelope Icon) but as of yet I have not seen any messaged other than the initial "Welcome to Smart Metering" message. WPS PIN Entry - this will generate a code, login to your router's admin page via your computer and enter the code to complete the connection; To see your energy data on your smartphone or tablet, pair your IHD with the free Smart Things app. Press and hold the reset button for about 10 seconds. This is not your smart meter. So, Can you also send commands to your Smart Meter through that API? The IHD gives you most of the data you most people need although in non consumable way. It may take up to an hour for your IHD to show gas usage. Switch it off for a minute or 2, then switch it back on again. Only devices compliant with the standard could potentially have access to this, and they would need to be "added" to the network using a unique code on the Comma Hub sent down from a web service or something similar. Unfortunately not! I would like to combine the meter data with the individual appliance monitors (IAMs) that I have on various domesticappliances. Well be in touch as soon as were able to install smart meters at your home. The ZigBee smart energy profile requires this because the data being exchanged is quite sensitive and private. I did not realise .gov had published a new document. Whether travelling for business or leisure, you are conveniently located in a well-connected location to explore modern and historic Taipei. Often, these issues resolve themselves within 24 to 48 hours. Not only is the lack of access to my data is very annoying but also, the IHD, just like current clamp energy monitors (such as the Owl) displays an instantaneous consumption value which does not compensate for the direction of current flow in my electricity supply cable from the grid. Hi there! Ask your new supplier when this will be. The hub certainly looks busy with 3 little flashing LEDs constantly flickering away. Energy suppliers are targeted by UK government to install a specific amount of smart meters each year. You wouldn't want neighbors to tap on that data! If they want to encourage us to use less energy then they need to work with others in the technology industry to make it happen. Sensor The sensor clips around the mains electricity cable that comes into your meter to measure the energy you are using. The type you have depends mainly on when you had it fitted. its useful to have an overview like that, have you had any luck with getting data out of the system? That is why the Department of Information Technology,Taipei City government established the "Taipei Smart City . Once the monitor has reset, you can press the power button to turn it back on. A CAD (Consumer Access Device) would need to be allowed in, allowed to join the zigbee network in a secure way. Don't forget to continue to submit manual readings in the meantime so that your bills are charged accurately. Octopus is one example of this. Several British Gas customers have experienced issues with their smart meters. We'll send you an e-mail with instructions to reset your password. Very similar installation experience, right down the many weeks of delay getting gas meter changed due to engineer being unable to register the gas meter at the same time as the electric on first attempt. I had British Gas smart meters installed a few years ago. CADs are expected to be available for purchase through retail stores or as part of a service: for example installing a central heating system, re-fitting a kitchen or as part of an energy supply contract. Not sure about multiple IHDs, but I know the pairing can be triggered remotely by your utility provider (not sure if there is differences here between smets 1 and smets 2). Smart meters automatically send your meter readings to us, so youll get more accurate bills without having to lift afinger. This does allow me to hook a light sensor up to it to count pulses and therefore calculate Electricity usage but this, to me, seems a bit backwards when I have the state of the art Smart Meter with Zigbee! I have started off the blog with this initial post on my experience getting zigbee smart meters installed from British Gas. EnergySmart Monitor User Instructions - geo (Green Energy Options) This is the process known as pairing, the same process that was used to install your smart meters in the first place! It is fully documented , and I plan to rewrite my own hacked together perl-script to read it to something EmonCMScan handle. You might need to submit readings manually to ensure youre billed accurately while problems are resolved. Hi Nick, Out of interest, which facts in this post are erroneous relating to the security of the Trilliants hub? First-generation meters use mobile phone networks so may have trouble sending readings to your supplier automatically. You could expect a webpage where you would be asked to input what is called an Install Code. If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. Or is this something which Landis+Gyr may later be able to enable? Hi 2019 and still not able to access the data. Posted by Steve Rowe, on Mon 22 Jun 2020 11:54am. we're giving 10m of support to those who are struggling with their energy bills. Were working to get all our customers upgraded to smart meters as soon as possible. If your meter was faulty, an energy company can charge you retrospectively for the previous year if you have paid too little. Hi Free delivery and returns on eligible orders. Sorry, our virus scanner detected that this file isn't safe to download. Earliest they can come back is towards the end of January, will keep you updated. However I am not so enamored with the responsiveness of the screen and its menus. Smart meters send meter readings to your energy supplier automatically. If your meter is in a small cupboard or another confined space, a technician might struggle to install your smart meter. I think British Gas can also push updates and settings, messages and firmware updates downstream towards the meters and IHD via the Trilliant hub as well as initiating remote shut off of energy supply to the homes (where people do not pay their bills!). If it is I just need to POST my username and password to /usersservice/v2/login right? Wrong? Tying the above 3 units together is the Trilliant Hub, acting as a Zibgee coordinator, the hub gathers meter reading (and other information?) It also found that smart meters expose people to fewer radio waves than mobile phones and wi-fi equipment. My BG IHM has lost contact with the Gas and Elec Smart meters. Welcome to the Digital Spy forums. I will let you know the outcome to my fiasco when the nightmare ends. To further increase security British Gas also change the keys, used to encrypt smart meter traffic, every few months. They claim this is because the Feed In Tariff (FIT) processing is a separate business unit from the domestic BG division. There are two types of smart meter: first and second generation. However, consumer groups were concerned that this form of access would be used only by technology-literate consumers. They already do this for the bill, so why not the data that makes the bill up. I found your blog very interesting. Id be interested to hear about your experience with Smart Meters later. Indeed it would be good if BG could put a system in place where additional trusted MAC(s) could be added to the HAN controller. Yes, this is precisely whats needed. The security requirements are impressive and hard to meet, comparable to banks and such But its not surprising since the meters themselves are managing money, especially in prepay mode! But check your tenancy agreement first. There are promises of an iPhone app but even this will only get the stats from British Gas's servers (rather than directly from the meters in my house). I am curious JLS if you can tell me what they actually did do for you after four months to et the G370 to work with their HeadEnd ? However, my meters still worked with the standalone Energy Monitor display unit so I could continue to get a display . Perhaps the solution for thedata problem is for British Gas to develop an API to allow customers to download their own data. As it happens, since writing this article I think BG are soon going to offer customers the option of either an physical IHD (In Home Display) or a virtual IHD iPhone app to view energy usage: My energy supplier isn't getting meter readings from my smart meter, My smart meter's in-home display is not working, My smart meter is not working after I switched supplier. Therefore some energy providers also provide their own API via which this data can be retrieved without needing a CAD. Some companies can operate first-generation smart meters from rival suppliers, even if they havent been connected to the central wireless network yet. Im not convinced the OWL monitors I am using are that accurate. This can be monthly, daily or half-hourly. If anyone has theTrilliant SEAP-2000-V Hub we might be able to include you in a trial. The Ideal Height and Distance for Your Computer Monitor, 12+ Best Monitor With Built In Speaker updated 2022, 14 Ways to Turn Your Tablet Into a Second Monitor. My first thought was that this would be as simple as getting a Smart Energy compatible Zigbee gateway or USB device, associating then with the smart meters Zigbee Home Area network (HAN) and I would then be able to read my consumption stats from my meters. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. The Pipit home screen will show an 'Estimated Bill' cost for each supply. Youre not alone. It is a shame but I am actually starting to find my smart meters more restrictive than their older dumb analog cousins. It looks like I will have to resort to a separate monitor attached to the meter to count pulses, or a less accurate current clamp. I can't really grumble as it is better than what I had with the dumb meters but I am not sure how the older generation will get on with it if even I struggle. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section). And, because they send automated meter readings, you get more accurate bills. Make sure you submit manual readings while the issue is ongoing to make sure your bills are accurate. Forum has moved to: https://community.openenergymonitor.org. I don't know if the government should put more pressure on British Gas to allow consumers access to their own data. I am a BG electric and gas customer with the same smart meters listed in this article. I hope one day in the future the smart meters HAN may be opened up but for now, despite of my fight to get them installed, the only people who are benefiting from my Smart Meters is British Gas. Your in-home display should work fully again when your smart meters are connected to the national wireless network. Thanks, Best answer by Nancy_OVO 9 January 2018, 13:08. This was certainly not an easy process and, despite constant bombardment of TV adverts on television from British Gas about how smart meters are the latest and greatest thing, you would not believe the hoops I had to jump through to get them installed, and, even after finally getting agreement to have them installed, it then took a number of months to get an installation date followed by another age between the Electricity and Gas meters due to a problem following the install of the Electricity Meter where there was an "issue with communication with the Head End" which meant the engineer was forced to abort progressing with the install of the Gas Meter and the remainder of the work had to be rescheduled to a later date 4 months later! I am going to see if I can get on this trial. On the back on the unit is a badge saying "Zigbee Certified Product" again giving me hope that Zigbee is becoming more mainstream. If the GAS LED light is not flashing you will need to contact your supplier. Basically only permitting the Electricity Meter, Gas Meter and In Home Display. I do not have one. Ill try and help though, are you trying to run the glitch app or trying to do something different? BTW what are you using as your REST API client?