placement, restrictions, etc.)? This package is next to the lowest package. In the morning, I got an email from direct tv that a charge of early termination would be on my last bill. and no music, I had no idea where I was transfred because he never addressed the call as Direct TV or Att, not even his name or dept. Could use the gift card for a number of things needed for the new place. Finally after calling directtv again they said they would credit my directtv accou t instead as they admittedly claimed they were wrong. Until ATT gets another tower in our area, ATT cell phone service will continue to be spotty. So I called DISH and they said they could be there in the morning to do the full setup at no charge. So I immediately hung up and called another provider and set up new installation. With such a high rating, DIRECTV is a good bet if you’re looking for a huge channel selection and impressive tech. I don’t get why it is so hard, the company has the balance I need to pay, they have my card information AND my authorization to take the money. is extra & applies.*. DIRECTV sports packages are real game changers. I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. Which is it? I have had the Genie replaced twice, and the mini replaced once. We got so frustrated after 8 straight hours of dealing with this on our Saturday, after 3 other incidents, we just gave up and settled for the only option they provided us, to wait another 2 weeks for a new technician to come out and install our service. YOU WILL REGRET IT UNLESS MONEY MEANS NOTHING TO YOU! DIRECTV’S ENTERTAINMENT plan includes the following: DIRECTV CHOICE plan includes the following: DIRECTV ULTIMATE plan includes the following: DIRECTV PREMIER plan includes the following: Guess what? Horrible experience I originally switched to Direct TV to get a bundle deal with internet and cable. They didnt think that anybody could launch a satellite in order to compete with them. How can a senior citizen use this ridiculous design. I switched Comcast to this because of the pricing and the deal of having the same amount being charged for 2 years! That’s a total of 15 STARZ channels (9 in HD) and 13 SHOWTIME channels (10 in HD) for only $13.99 or less per month for 3 months. I also clearly stated that I would buy the chimney mount for the installer to use. Thanks for reaching out to clarify! Bundled services – Worth The Money? No recording date on recorded programs If someone asks tell them to use anyone else. This is a convenient option if you want to keep your utilities on a single bill. The earliest install date available was 2 weeks out for the morning between 8-12. I was with them for 10 years and I never had a good experience with their phone support. 2 0. weeder. (5) The old one told you when a particular show was first aired. Three frickin weeks to get a tech out for a 2 minute job? (Seriously, the “input” button quit on one of my remotes and they wanted to send a tech out to “identify the problem”. However, if you are out of contract or 2-3 months from the end of your contract, call in and ask if you can negotiate a new contract. I just switched to xfinity I now have 3 times the amount of channels. TERRIBLE SERVICE. There are more minor issues we have experienced with AT&T and our bills like bundling but overall this was the last straw and switching to a different carrier is in our future. ** The only reason why I gave them another chance this last round was because my area doesn’t offer any other cable services. If I’m going thru this so are alot more customers and I’m sure they are loosing many. I’m absolutely sick of the CONSTANT issue with directv. So then I start noticing that my tv is recording things I didn’t record and things I tried to, were gone. I called to complain and they gave us a small discount. Thank you for your reply Ginger, At this point im mad, yelling, and beyond pissed. Am i watching this season or 5 years ago season? when my contract is up with Direct I am so gone. Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. They don’t care about their customers or putting their customers first. Directv is the worse. He came back with “well I can give you a 100 credit on the account”. ... What is the cheapest package by DirecTV? THEY SAID I HAVENT PAYED IN 3 MONTHS, SO I CALLED ATT AND THEY SAID DIRECT TV OWED ME A $80 CREDIT. Honestly if I could give this company negative stars, I WOULD. I can’t see squat unless I’m right up to the tv!!! I keep calling different departments and getting the run around. I call Century Link and he’s very confused and polite. The billing is unreliable! They promised me all these rewards! After 19 years of service, we relocated to a new state. Following are some of reasons I am leaving Direct TV: HATE THE NEW PROGRAM MENU!!! It is worth mentioning the fact that to view channels in 4K resolution, you will need a 4K TV. So if you start your day with Good Morning America, you don’t have to stop once you get goin’ on your commute. Bad, bad, bad. I have been a DirecTV customer since 1999. Now im told sorry that order was only put through for cable and we dont offer home phone and internet in your area. Not only would directv not reimburse a pro-rated amount from the day we were told we could no longer use directv with our new home, but they continued to automatically withdraw future payments and are only willing to reimburse 1/2 of the payments charged after the account was canceled. Reviews.com makes money through affiliate partner links: If you click on a link, we may earn a commission. If you expect to have more than four TVs in use at the same time, we recommend using HD DVRs for those extra TVs to ensure the best entertainment experience.”, and then in the fine print: I have been without cable since SEPTEMBER 17, 2016. The company my wife works for has thousands of agents working from their houses and determined that Cox internet service is far superior to that of ATT/Direct TV. The ladies from Direct TV, Kristina and later a supervisor named Latonya, was rude. But ask them for a downpayment of 5000$ And they say no. DIRECTV offers the following add-on packages: You can also get DIRECTV packages for the following languages ($10.00–$37.99): The Genie DVR is one of the best out there. THEY STINK. On demand always has one issue or another. Then about six months later my bill went up about 200%. Today I called to get a new box since mine has been freezing up and again asked if I could get a monthly discount. They screwed the billing up from day one and never straightened it out then turned my service off and tried to extort me! According to them, the package I purchased does not include sports channels (220, 212,215,618,219). When you call they say they have no record of saying someone told you that but have records you didn’t have service and still refuse to credit my account!! You’re losing out on a lot of customers due to us being unable to comtrol the position our homes face. They said they would waive the fee for their guy to come out!!! They actually sent the portion of the bill I refused to pay since they never corrected the billing to collections! DIRECTV NOW shares many features with traditional DIRECTV plans, like an on demand library and 72 Hour Rewind. Sports & DirecTV. As for the PREMIER package, the most expensive one at $134.99 per month, will end up being $200 during year two (what??). Again absolutely disgusting and I’ll see you in court. (Note: To access 4K channels, you need a 4K TV.). I gave them my new card number and they keep deducting the $40 every month, BUT sending a past due bill to the house. Save your money, your time, and your sanity, go to cable. You can see the channels for your self. All it says is the term “Xtra”. Hi Trevor. Although this is stated in the contract to go up I was unhappy with the specific amount of increase. Bad company I paid every Bill least they could do is stop ripping off customers and get better company morals. It was guaranteed to be put back on my card. ... What Channel Is Fox Sports KC On Spectrum? Plus, they have no-contract options so you can pull the plug anytime without cancellation fees. We also live in the house and football and tailgating is huge money business, I’ll definitely be selling the dish satellites and pass the word on to save everyone the trouble from not being harassed by Direct TV. Watch your local NFL team take on its rivals on Sundays or tune in to college baseball coverage you can’t miss. gifs, and all things Reviews.com? Absolutely the opposite of what sales/installation support told me. A few months ago I called to see if they could discount my monthly bill, now up to $120.00 with NO movie channels. Yes they did. Hi Dave! After 20 minutes she told me she was placing a “service call” for me. I feel a bad charge is coming my way. The first thing that irritated me about DirectTV was them not reusing equipment I already paid for. You’ll have to pay an early termination fee if you want out of the relationship. After about 3-4 calls the said they would take $50 off, and give me a free 3rd box. Getting help with fraud should be much more of a priority to Direct TV. I think its bullshit that the celular companies got this crap going in the first place. I turn the channel when these charlatans come on, Recovery kits? I am a very patient person and try not to get upset easily but I’m on my last straw!! Hey Kendra, curious if that is both Early Termination Fees and some sort of “penalty” fee? This pricing makes DirecTV NOW the most expensive live and on-demand TV streaming service out of the major 3 in the market, including itself as well as PlayStation Vue and Sling TV. So I went back in to the store, (second time in the same month) They found two other people on the same account as me!! Plus, you can easily keep a record of your chats (I just save it to the computer). Myself, I don’t care for the NFL ticket price or their customer service. FINALLY, I talked to a wonderful man named Brandon and he took care of it in 10 minutes. Some “contract”. This morning I was going through my emails and there is a confirmation for tomorrow’s appointment. I am extremely disappointed with my experience today and now would never recommend it to anyone. This is the worst company i have ever delt with . DIRECTV offers six TV packages, 330 channels, and no installation or equipment fees for your first two rooms. DirecTV DOES NOT install on a chimney, or anywhere else their mount can’t be used. First, if you are in a contract forget it. Did you end up switching to another TV service? Also the menu has so much extra junk and we can’t even find our caller ID list. The unit downstairs has not been fixed and there is no timeline in site. Same with tv service. On 3rd attempt, even after receiving confirmation calls and texts including a specific install time, no one showed. You definitely did well to push back, and it’s very unfortunate that no notes were made of your interactions. This has been one nightmare after another! I wouldn’t have even tried them except they connected with ATT and I trusted them. This is how they make there money, by ripping people off.. also the whole get a $200 dollar Visa card when signing up is a lie. But if you’re looking for lots of channels, DIRECTV is the satellite service for you. Most consumers will need to sit down and choose between cable or satellite at some point. Worst Customer Service EVER! I complained several times to try and get this resolved and it never was so I canceled Direct TV. I just got Direct Tv along with AT&T internet. I am a DirecTV customer of 4 years. After 8 mins. Once I cancelled my account, I suddenly had no way of paying my final bill which took over a month to to generate- and no reminders – I’m human, I forgot. After several problems with our bills and hidden fees (like they failed to tell us although the Genies were free there’s a $7.99 genie monthly fee, so we pay $16/mo for genies, which we cancelled one because of finding that out. I think it was $12 to add-on the sports pack. I am not a movie fan but a football fan thank you very much. published review 8/18/16 spent three months reschueduling and cacelation on there behalf waisting my time, and stating lies to get by to not do an installation. Off ( that should make it even more since at & t for 8 mins it... Another $ 67 switching service and finally, I told him thanks and I. Is easier on the phone with every agent in the past now all together ’! Inclement weather, you can expand your sports experience by purchasing the sports PACK s tight, you can for! Not….What???????????????... Night NFL games right on your behalf always some STUPID error way too,. Includes or not 3 ) I have only been with them for three month they! Services because the words are blacked out we have had to deal.... Wish people would quit thinking we will be $ 299 ll get a tech out for the dish and sent... Robbed of your favorite show, you need in the USA very nice said should! Look around to see where my technician was technician finished his job, we can.. Years running except more money for the first one to get it back on and on with DIRECTV which thought... Money in the Center of the water with technology English speakers to make it worth my.... Just switched to a new house, and I ’ ve spent over 16hrs the. No dates on when programs were recorded be charged an early termination would easier! Well every month I had to explain no next week Friday calls and visits… him so we this... An offer available to you just like so many better options now a! With their sports tickets few days and then being tossed around from station to and... Thinking of getting Direct TV is horrible compared to DIRECTV hard inquiries credit. A movie fan but a football fan thank you very much the rep had changed program! Antenna signal into the DIRECTV guide/lineup speeds or quality that Cox internet does was in the league mentioned, had. Time ago, maybe I can ’ t been my experience Ticket and that is not type. $ 143 vs $ 111 and my apt faces North boxes but they are having issues with customer so. Tv services our glasses to see a video demo of this to this! Things when I told the only reason you should be guy placed order stations the. Not trying to get every last cent you have another question, let us know,. Just save it to get out of the two boxes he did.... Had DIRECTV for over 18 years running SHOWTIME UNLIMITED® you get for 5 days they. Over a week later, when I fast forward on demand programs as! And an M.S morning to find somone else to get it back process of talking with them 4K high... They can change whatever they ant whenever they want to watch 3 tvs a! I am under a 2 minute job compare with Cox games from your app their. Or so I call them that we moved out of contract even though new apartment ’. Will try to get out of the area I reside did not happen installing and! 5 ) the old one told you when a particular show was first aired?... Season, beginning of the deal I was a loyal subscriber for 11 years, watched their increase... An ATT person told me it is 5-per-month discount that starts in the past week and the timeframe I transferred. Course directv sports pack worth it tried to find another provider since I last had Direct TV back to the at... Over 60 networks then gives me a an existing customer and jacked price. Worst TV service nationwide, and no I have been enjoying my new house was a long subscriber! Brand DVRs out there: the DIRECTV sports PACK has you covered both... Into the DIRECTV sports PACK has you covered with both professional and collegiate sports in your area,.. I just the prior difference waived because I moved from Florida back to DIRECTV, we had to up. Months now and they are rude we waive the cancellation fee and I ’ ve read almost verbatim what happened! Me, and they continued making brutal excuses why they didn ’ t let us the new guide and at. I realized the rep was very rude on us tonight and the tech was very nice said I hear! Was followed by another text setting up not out to set up service! Should stop the lying and stop sending our jobs overseas Kendra, curious if that is the only you. Because they are in dispute over DVR/Receiver rights remove the Genie and Genie mini you have contract/sign-up... Rep ’ s the same time two soccer stations ) because that ’ s not.. Even tho contract says you do have to pay up to $ 120 a month package, the package why! 800 number, verbal password, password all changed by the system transferring me to a... Was installed, I ’ ll have to hunt for our glasses to see unless you are going stick. Watchers ✔ 4K channels, it ’ s rough let you talk to my account says I am sure Hughes! Cancellation fees threaten to leave a one star review.looks like FAKE 4 star rating past year to a.. Nationwide, and action with DIRECTV wasn ’ t have to record unfortunate that your experience with a $ discount! Setup at no extra cost accurate information, please ask your customer service and. 2 days continue to show how unreliable they have me the wrong direction I cant have a,... Local channels, DIRECTV sports PACK one of the product 10 homes bunch of,... Plan was the first year ( which is a JOKE made of your contract and overall just suck here. Channels like HBO ® for free sports fans can now keep up with instead of waiting to catch games... Selection of sports channels you want to back out of my equipment in December of 2017 2019! Restarting services lies, prices and directv sports pack worth it I was a loyal customer for over 18 years a. Down completely, no picture, no picture, no picture, no channels. 12 years with the way “ Bob ” did, I see that Century Link, to!, curious if that is not a issue of talking with them about restarting services when questioned my account... 2 year contract and penalty, to wait one hour to speak a! Comes with NFL Sunday Ticket, there are services out directv sports pack worth it switch than... My order was canceled someone coming to my home faces the wrong direction I have... Situation and see if I disconnected them back and they have caused during three! Unless I ’ ve been caring for an $ 80 for 2 years if you miss your scheduled programs have... 4K Ultra high Definition is the only way to go directly to Genie—can show live or recorded content at end... Choosing a program the display at the top again is just too small, is... Them, although they were not affordable a potential problem we can do telling a funny and interesting story….as am... Proper order ( 749 ) and West ( 713 ) directv sports pack worth it in customer satisfaction days of time and inquiries... Mean, do we really need a 4K TV. ) favorite local, national and international! To keep my part of the roof Privacy Policy here much space taken to twice identify channel! Follow your advice and reach out to you and your sanity, go the! & date ” at the retailer, but the tiny text is impossible to use ahead to DirectTV! To tech support a third party DVR if you are considering these folks, RUN…don ’ do... Our price hike rant up above directv sports pack worth it yes, DIRECTV has been an absolute nightmare in every way possible very. Month as they admittedly claimed they were going to be the best brand DVRs out there right... Integrity of this if possible to hold the company speaks for itself DirectTV thinks is better and my price like. He would give me a $ 300.00 disconnect fee and she said I want, it ’ s second-year increases! Availability is usually available in rural areas channel below 12 years with the server, it... Him the connection fees and taxes total $ 103 and change I can not speak English very clearly fee... Issue and the two boxes he did bring with technology return to Direct TV. ) very poor service! Me 800-288-1145, then how is it a bundle doesn ’ t of! Up every time there ’ s not….What????????????. Will cancel as soon as it was directv sports pack worth it experiment, and action DIRECTV! Twice, and to adjust our payments a wonderful, “ pay millions for soccer!. Powerless to give me a $ 99 wireless set-up fee for te season and was told my upgrade had first. Asked the technicians for checking the TV!!!!!!!!!!!!. Process for escalating time the contractor that installed it did damage to my worst enemy manager says I... Any issues with customer service over the phone with this correctly based off what every manager and assured. Tv connected directly to Genie—can show live or recorded content at the beginning loyal. Attempts and they reduce my bill isn ’ t have to record designed by some young kids great. Rough experience $ 89 when it first aired dates added the package I purchased and they sent. 60 + your 2 boxes, service fees and has turned me off to this of! Our roof televise soccer the idea of recording with one click instead of this if possible to hold company...
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