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Maybe thats whats going on? and they have no idea what it is and how to deal with it. And also did you fix it. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! You are using an out of date browser. Stores your username on this computer. Not worth it. Will see what happens. Get up to $500 when you bring your phone. You may also be asked to provide a government-issued ID, like a drivers license or passport. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please Verizon, how can I get my iPhone. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. Correct answers are available for this post. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks man, will call Verizon again to confirm this, Sam here. And when I did the reorder they did not add any trade-ins. Have a phone you love? It allows you to create up to 100 different ways to scramble letters for any word. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Press J to jump to the feed. Twice, in fact. The order went through and I got a confirmation email right away. If this is the case, simply contact customer service and theyll help sort things out for you. I am spending my 3rd hour with them - same message "Max order read attempt reached." EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. You must be signed in to access this part of the community. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Visit the store Head to the store and pick up your order from your selected pickup method below. Have a phone you love? If youve placed an order with Verizon, you can check the status at any time by following these simple steps: EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. One of the charges is for $909 and the other is for $199 without any cost explanation. Plus, get iPhone 13, on us. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Its obvious Verizon has lost control over the process. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. Press and hold the power switch until you see the power settings. How can I? {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Anyone has similar experience with me? Looks like they were correct that it didn't affect our order. Best Answer: Yes, you can see your husband's text messages on Verizon. Received an error message that I needed to speak to someone. If youre a Verizon customer, you may have noticed that your order is on hold. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. I am out of the US so I hope I can still receive a code if they send one. They deliver free, usually the next day. In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . "You should be fine" . 10-28-2022 06:35 PM. Good luck to yours! Create an account to follow your favorite communities and start taking part in conversations. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. What is the best way to take action? We know its frustrating to wait, but we appreciate your patience! This is to protect both Verizon and the customer from unauthorized charges. Then 20 minutes later I get an email from Verizon saying my order was on hold. You can't have more than 1 pending order on your account at a time. Customer service is closed. Thanks for the info. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. JavaScript is disabled. What is the best way to take action? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check your email When your order's ready, we'll email you and hold it for 4 days. We received your order and it is in process Expected Delivery Date: 09/19/14. You must be signed in to access this part of the community. All seemed well as I entered my cc pmt info while on the phone with the rep. Verizon customer now for 17 years but just about to end! In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Shout out to Silvester, you deserve a raise!! Get up to $500 when you bring your phone. He kept saying I wouldn't be able to track it until 24 hours. Called Verizon, was told I can just cancel and re-order. If youre wondering why your Verizon order is on hold, there are a few possible explanations. This means that orders placed through the website or app are not being processed. I had an in depth conversation with them about this issue yesterday. Wondering if anyone knows what if anything I can do on my own tonight. And guess what?!! She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. This usually happens when an address or credit card is entered incorrectly. Thank you. When you sign up for a new Verizon account, youll be asked to verify your identity. I was wondering why I had not received notification that the phone had shipped. Your issue has been escalated to a Verizon agent. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). You can find out if a text message is encrypted. I figured Id get screwed out of the promotion if it got canceled. The Verizon Cloud is a cloud storage solution, integrating technologies from CloudSwitch (acquired in 2011). Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. Press and hold the power switch to turn your device back on. but my new order is giving me the T&C orange bar again. 3. oxnard hazardous waste disposal Scramble Words is a word-making game . So I guess if you can see your purchase amount in your order status page, you should be fine. This is a huge issue and I need help ASAP. I have been purchasing my iPhones from Apple. Have a phone you love? You can also contact customer service for assistance. I am having the same issue and nobody I have talked to from Verizon has been able to help. Newbie. Yesterday's order didn't go through so now I have two pending Amex payments. The other phone was an s22 ultra which said it would arrive by November 1st. Bob61. This process is in place for our consumer's protection. However, the status page says I will receive an acknowledgement once the proof is received. 3-inch touch screen on this Googl. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Please check your Private Messenger inbox for a message from a Verizon support agent. Average processing time is 3 days. Check Order Status. In the meantime, you can always cancel your order if youd like. Nope, the T&C bar is gone. Web instructions say to check email, but there is no email.I'll call them tomorrow since this was an online order. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Apple has already said they were giving people a week to sort out their orders before cancelling. Correct answers are available for this post. Lesson learned. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Get up to $500 when you. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. 2. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Response times may vary and may be delayed at this time. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. This is to ensure that youre able to pay for the service and wont default on your payments. I uploaded all relevant documents when I ordered Fios two weeks ago. You should not use this feature on public computers. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. 653. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Youll likely need a copy of your id and a utility bill(gas/electric). Continue. Ridiculous. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Other reasons include issues with the shipping address or billing information. My order status page says the order is "on hold" and that Verizon needs proof of address. Let me know if you find a solution. One was the iphone 14 which we knew was backordered until November 18th. When I tried contacting a live chat agent, nothing could be done either. Click on the "Power Off" or "Restart" button. If you still need help, you can contact Verizon customer service for assistance. Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. I am moving within this upcoming week, and I am worried that I will not have internet access. Appreciate the quick replies. Download the My Verizon app. Once youve provided this information, Verizon will verify your identity and give you access to your new account. There are a few reasons why your Verizon order may be pending, and well go over them all here. If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! After restarting your device, you can check your Verizon network coverage. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Select the device you want to setup from the provided list.TCC - VERIZON AUTHORIZED . With Verizon Business Digital Voice, your phone system can play custom hold music to entertain callers while they wait. Lastly, there could be an issue with the billing address associated with your account. Same thing herea day later it now doesn't display that and says backordered with the expected ship date. Fraud dept phone number is: 888-483-7200, option 3, then option 1. It can help you save money and allows you to keep your telephone number. Verizon Cloud Login is used to access Verizon cloud storage. Overall, there are a few different reasons why your Verizon order might be pending. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Plus, get iPhone 13, on us. You will receive a confirmation email when processing is complete and your . Nothing in my email yet, and I see the $110 pending in amex. and our Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The most common reason is that the customers credit card information needs to be verified. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . Verizon orders on hold Share this: Click to share on Twitter (Opens in new window) . I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I engaged with the rep through chat since the phone wouldn't connect to a live human being. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). You should not use this feature on public computers. Re: Fios order on hold, moving very soon. No issues. If that banner shows up on your order then you are fine. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. Started and stopped a couple of times. Ive lost all confidence in Verizon to get it right. I have a message on my Verizon account saying I have until October 13 to verify my order. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Get up to $500 when you. Can anyone from Verizon contact me? However, most of these issues can be easily resolved by contacting customer service or by providing additional information/clarification to them. 08-29-2022 04:08 PM. There are a few reasons that could be the case. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. It still says on hold after doing all that. Normally just a credit check, and deposit required for those who have no credit or little credit. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. You can choose the starting and ending characters in order Word Scramble Finder is a tool used to help players succeed at the multiplayer game Word Scramble, in addition to other puzzles. Create new account. Online only. Tap Photos & videos. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. Personal Business. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? Make a one-time payment. Just got my shipment confirmation for my order! Accessibility Resource Center Skip to main content. It still says on hold after doing all that. You must be signed in to access this part of the community. Thank you. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Remember my username. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Thank you for being a Verizon customer! This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. NEW YORK - Even if the strike at Verizon Communications is resolved this weekend, Dr. James Murray will . You can find this information by logging in to your account and going to the My Orders page. My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. He sent a link and I entered pmt info again. If youre having trouble with your order, the first thing you should do is check the status online. Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. Save my name, email, and website in this browser for the next time I comment. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Stores your username on this computer. I too had the same issue and no one responded properly. *Robert" Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. If you need help with your Verizon order, there are a few things you can do. I preordered on 9/9 and was originally told estimated delivery date of 9/23. In most cases, an order is placed on hold because the seller needs more information from the buyer. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. This can sometimes take a few days. Check your email you prob have a fraud check. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. 4. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). Remember my username. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. Go to verizonwireless.com and log in to My Verizon. They want to verify your identity. This includes the time it takes to ship the device(s) to you and activate your service. From here, youll be able to see if your order has shipped, is in progress, or if there are any issues with it. Press question mark to learn the rest of the keyboard shortcuts. I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. Thank you. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. Verizon has not yet provided any information about when the issue will be resolved. When I called support I could not get through to a person. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Jhamlin1230. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. Order on hold 06-17-2022 03:06 PM. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. On-hold music can help reduce hang-ups, especially during long waiting periods. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Welcome to /r/Verizon! With a little help, you should be able to get your order moving again in no time! Samsung Galaxy Centura (SCH-S738C): device overview, features, popular tutorials and troubleshooting guides. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the . Pick up your online order at a Verizon store FAQs Have a phone you love? Place your order online or on the app for pickup. Ordered Verizon Fios about two weeks ago, and the order is still on hold. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I ordered through Verizon so I would assume I would have to go through them. Forgot info. According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. If this is the case, you should contact your bank to make sure everything is correct on their end. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. The main router is a WiFi . Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. - Back up the original sizes of your photos and videos (with no . I have zero trust in Verizon at this point. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Put your S4 SCH-I545 into Download/Odin mode: hold Volume Down+Home+Power buttons together for 2-3 seconds until you see a warning screen with a yellow triangle. New comments cannot be posted and votes cannot be cast. With select 5G Unlimited plans. Go to verizonwireless.com and log in to My Verizon. You can reach them by phone at 1-800-922-0204 or by chat on their website. Thank you! I just put in a new order, even though that meant pushing my iPhone 13 back. This can be done by providing some personal information, like your name and date of birth. The app keeps telling me to "take action": "To process your order, we need you to take action. Stores . You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. First, all orders are reviewed for fraud prevention. He said, "ok, that should do it" NO, it didn't work. Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. The reps said it was fine on their end, multiple times, but I didnt trust their system. My online account states order on hold despite email telling me phone was rescheduled for delivery from the 1st to the 8th of October. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Business Sign in. You can also set up customizable announcements to inform callers of promotions . This can happen if youre using a new credit card or if there was an error with your payment information. when the site is full of bugs? Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. For more information, please see our Received an email notice to finish my purchase a couple of hours ago. 1. More options. they should be able to sort it out. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) Holding my order. Does your new order still say On Hold, Action Required? Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Thanks again. 99/mo for 600 GB storage after. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Another possibility is that were experiencing high demand for the product or service youve ordered and we need time to catch up with production. Keep me informed what you find out if you could and I'll do the same. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Definitely will need customer support tomorrow. From the top of the page, hover over Support and then click Order Status. I have a net10 samsung sch-s738c phone. Response times may vary and may be delayed at this time. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. I placed an order for two phones. 0 Released; Jun 1, 2022 TWRP 3. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. Welcome to /r/Verizon! With select 5G Unlimited plans. Go to the Pending account changes page in My Verizon to remove or cancel an order. Press J to jump to the feed. It may not display this or other websites correctly. You may be wondering what you need to do to get your order moving again. My original ship date was 10/22 doubt it will be shipping by then. Is there anyone from Verizon who reads and responds to these messages? Was supposed to be delivered on 9/30. And another thing I noticed is that the agents have an itch for reordering. Another reason why your Verizon order may be pending is that the items you ordered are out of stock. I did that, now my order i on hold with action required which is Review and accept T&C. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. Thanks for the info. Exchanging propane tanks can cost between $5 and $6 per gallon, while refilling costs between $4 and $5. Download Verizon Cloud today and make the most of your digital memories. Cookie Notice The person he spoke with said that they couldn't get the order to open up that something was wrong. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information.