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Absolute disgrace of a place rude obese staff. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Most of the equipment is very old and remains unfixed for long periods of time. The changing rooms are always clean and the same for the showers! Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Your experience matters. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. The response by the manager was delayed and unprofessional. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Like a sauna. This hasn't happened and all attempts to contact them regarding this is being ignored. Any attempt to contact head office is ignored. They offer classes which I have found very useful for my weight loss. The number for the centre was not being answered, neither were emails. | Read 261-266 Reviews out of 266 This gym is great! Probably because I sent it in so long ago and it shows their processing times are embarrassing. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. All of the members that I have encountered at the gym were very supportive and helpful. The changing rooms are always clean and the same for the showers! The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Suggested companies are based on peoples browsing tendencies. Same as below - Trugym Bromley closed and didnt refund the lost membership. Required fields are marked *. I have been trying to contact them for a refund for months and have been completely ignored. I bought a membership 4 years ago. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Absolutely flabbergasted of the audacity and attitude she had with me. I joined truGym last week in Maidstone. The gym had closed down suddenly in November 2021 and hasn't provided a refund. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. So unprofessional. I have paid for a year's membership through GymFlex and have no idea how to get my money back. If you want a real Les Mills class, or any customer service, go to another gym! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Would definitely give more stars if I could! There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. However I have a major issue with the classes that are run as well as the management of the club. The staff are always so friendly, helpful and encouraging when you need it the most. I tried to speak to the gym they said there was nothing they could do. Here are 8 tips for writing great reviews. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Date of experience: 19 February 2018 We use dedicated people and clever technology to safeguard our platform. Also more weight clamps are needed as there aren't enough for the machines and free weights. Join the 261 people who've already contributed. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. They are still charging me 6 months later and now have sent me a bill for over 50!!! Your experience matters. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Maybe they could squeeze in another floor mat area near the gym balls. Great equipment and when broken is fixed quickly. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. We also ensure all reviews are published without moderation. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Terrible service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. 0 star! All rights reserved. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Find out how we combat fake reviews. The company needs shutting down. Also, water little bit too cold sometimes. | Read 241-259 Reviews out of 259. This hasn't happened and all attempts to contact them regarding this is being ignored. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Here are 8 tips for writing great reviews. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. All rights reserved. Plus, you avoid the $5 phone payment processing fee. The floor is never cleaned properly and the water dispenser has mild on it. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The Gym is crowded all the time. Huddersfield gym- horrible service, old gym equipment. 4/ Told on joining in November I could freeze my membership free of charge for the summer. I am still waiting for a refund and the information about the instructors.. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. I'd be in two minds about renewing my membership next year. Gym was great but suddenly closed down with little more than a note on the door. Waste of money. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! !What a disgrace. Seems like nothing is ever cleaned. Head office failed to respond to emails! Contact your local truGym via our online contact form. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Join the 271 people who've already contributed. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. The machines, if broken are repaired quickly. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Staff members were a mix bag. Save your money, go elsewhere. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. This happened on several occasions making me again not really want to use the pool and steam room. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Suggested companies are based on peoples browsing tendencies. Anyone can write a Trustpilot review. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). as a regular memeber of this gym i feel it as it is my responsibility. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. 1/pool too cold to use from me joining in November to February. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. However, you are likely to be ignored. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Les Mills instructors are required to complete updated training twice a year to remain accredited. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. But I suppose you get what you pay for. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. I was paying double on a different gym and was always having problems but this is miles better. Don't trust the staff at face value. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. DO NOT SIGN UP THERE TERRIBLE! PREMIUM EQUIPMENT The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Very clean with a good atmosphere and equiptment maintained to high levels. Here are 8 tips for writing great reviews. Joined for a month at the Keighley branch in August 2013. Here are 8 tips for writing great reviews. Plus side, plenty of cardio equipment. We use dedicated people and clever technology to safeguard our platform. No warning, no contact via letter or email. there are no fitness classes like totally shredded in the evening. I paid for a year membership and at that point had several months left. Your experience matters. Your experience matters. Find out how we combat fake reviews. Verification can help ensure real people write reviews about real companies. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Im going to have To cancel direct debit. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. This company doesnt care about its members, its purely about money for these people. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Join the 268 people who've already contributed. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Lovely gym with great facilities! Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Management ineffective and ambivalent. My branch shut down down and I never received a membership refund. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Author: Stephen Greet, Co-founder. Bit apprehensive being a female in my 50s. Needs airing conditioning throughout the gym. Not a problem there are always teething problems. In reality this was my experience. Would definitely recommend to a friend especially with the ladies only facility. Broken equipment takes a long time to be repaired. Firstly, thank you for reporting this to us. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! If you like swimming, prepare to be hugely disappointed! DEFINITELY AVOID TruGym and Harlands. The timings of the place are good too accommodate all women there. We also ensure all reviews are published without moderation. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Staff are mostly friendly and it's well worth a visit. Its not worth the money that I am paying now. Companies can ask for reviews via automatic invitations. Very unprofessional! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. No matter how many times I try to contact them I never get a response. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Your experience matters. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. | Read 41-60 Reviews out of 241 We use dedicated people and clever technology to safeguard our platform. This company doesnt care about its members, its purely about money for these people. Your experience matters. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Your experience matters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot, Inc. All rights reserved. I've always felt so welcome at TruGym and enjoy making my daily trips. Anyone can write a Trustpilot review. The main reason that I joined is for the Les Mills Combat class. They put on load music then procede to shout over it. Ive requested an email back and a call and have been told a customer representative will be in touch. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. How many stars would you give TruGym? This seems to be the case for all former members not just me. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The management are useless and very unfriendly. Great gym, always really clean. It said I should hear back within 48 hours. Join the 271 people who've already contributed. this is extremely unprofessional. We'll then contact Harlands on your behalf to get this resolved. TWO WEEKS go by and nothing. 2023 Trustpilot A/S. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! 14 Customer Service Resume Examples for 2023. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. We also ensure all reviews are published without moderation. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? I used to be with DW you in Huddersfield then true gym took it over. I signed up back in August, waiting absolutely ages for it to open. I am very disappointed that you have emailed me as a new member. Be friendly. | Read 241-245 Reviews out of 245 If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I find I spend more time on looking for the weights I need and connectors rather than actually training! How many stars would you give TruGym? trugym customer service. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The staff are friendly and the gym is very tidy. Join the 269 people who've already contributed. Be proactive by paying attention to the customer's needs and offering help or recommendations . Find out how we combat fake reviews. One good search would have warned me but I was dazzled by the google and facebook reviews. Lots of equipment to use and is open to everyone.