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You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. They kicked my special needs 3 year old grandaughter out for not wearing a mask! I have made 3 complaints to your service department about the condition of your in store wheelchair. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. On pick up on Dec17 prices increased. The company even offers refills for pet medication. Outrageous. They formed a company called "Eagle Grocery.". Piss off! You've lost sight of customer service. We would like to show you a description here but the site won't allow us. I placed an online order on December 23, 2022. This review was chosen algorithmically as the most valued customer feedback. We pulled up behind a car and waited 20 minutes! 2023 Trustpilot, Inc. All rights reserved. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. Well guide you through the process. (Either January 3rd or 10th). When I got to the store, the young man took my card in and re-ran it for payment. Ripoff Report on: Giant Eagle - Giant eagle metabank visa paypower prepaid card vermilion ohio. Most customers were really nice and then there were some that you just lose faith in humanity from. Desired outcome: Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. all that "but COVID" bull$#*! It was for curbside pick up. Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. It's not hard to be a decent human being. I let her know I have health issues so can't wear one. It was never added on. Featured Giant Eagle complaints Giant Eagle - Cooked chicken I ordered 2- (100 piece cooked chicken)for a post funeral family & friends gathering or repass. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. Regina Zajac, [protected] [protected]@zoominternet.net. Giant Eagle has extremely terrible customer service. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Phone number +1 412 914 0830. Further, The stores take no responsibility for alcohol consumption in their stores. I'm frustrated. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I looked at the label and it said it was prepared at 10:20 a.m.; I bought it at 3:54 p.m. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. Thank you. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? Everyone is so polite and friendly. Plus no sorry nothing. Management also doesn't know how to utilize people to their best ability. They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. In hopes to fix this issue for me and other customers for future. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. I gave her the substitutions and one additional item. She's aware of the conversation. Be the first to write a review for Giant Eagle Supermarket. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. This is actually about an experience my mother had with Giant Eagle. I and others I've seen pick up the paper bags and the handles tear; bag falls. 5 Our Avon Lake Giant Eagle on Lear Road , Avon Lake, Ohio , is the Best Brian , The produce manager is simply the BEST Goes over and beyond to help me the customer The Manager is always there if you need him , listens and addresses all our concern I use My friendly Giant Eagle Pharmacy for all my prescription needs . DONATE NOW! " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. ADDITIONAL LINKS Some of my articles are about CX (customer experience) and leadership. Giant Eagle, the store lead is a creep too. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. i recently shopped at the local giant eagle for groceries. Check out charged $16.99. everytime i go theirs always issues! The signs indicate you can buy beer here, which is . (******* ****** **************. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. Flu shots are only available from 10a-6p. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Theres no reason I should be getting the runaround like this from a big company like this. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. Even the store manager was unaware that flu shot hours were limited! I did in multiple. Decided to give GE another chance only to be disappointed again. Rude staff Giant Eagle is the business that sold me the defective gift card. 1.0. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. Order submitted Dec 15. last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. I love Giant Eagle Curbside Pickup. They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed. So they keep putting out thinking it's fixed. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. File a complaint. We will forward their concerns to the pharmacy and regional leader. Giant Eagle reviews & complaints. My 18 year old daughter was with me and we went into the liquor part of the store to get vodka because my 26 year old niece likes vodka. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Poor quality produce for the price Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Very abrasive. The cardservice vendor recommended that the consumer contact Columbia directly for further assistance.If you have any questions, please feel free to contact me. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. auth #04520C No, it is too hard for them to comprehend. Submit a complaint and get your issue resolved. When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. Upon explaining my concern, store associate said they are out of all items. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. I am a conservative person & I really like Giant Eagle! We also ensure all reviews are published without moderation. code: [protected] [protected]. Don't deserve even 1 star for that area. Even the cheapest of car wash. This is the email I received 12/14/22: Maybe Pittsburgh City Council can wake you up. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. Then I either stand and wait for half an hour or have to come back another day. Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office Giant Eagle, Inc. I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. Pay for this replacement part that your car wash broke. She was rude and said nothing. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. They can't because it's simply laziness. I will write and call to everyone I can to let them know how horribly I was treated. So i activated an offer for spend $150 get $10 bonus. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. Friday, august 26 i noticed tyson chicken tenders regularly $ 7.49 a bag for$ 5.99i picked one up and proceeded to checkout. A store associate called me at 7:40am to ask for substitutions and also for any additional items. Like im bothe ring you! I don't know what was up her skirt today but it was totally uncalled for. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. She didn't know how to remove it. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . I asked about my perks that were deleted An item had part of the label ripped off of it which had the bar code on it. Put prices on product instead of bar code or make sure bar code is right. to people that shop their groceries. Giant eagle unwilling to offer anything related to customer care. if customer service reviewed purchases they woul see all are made in my name with my debit card. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. Please update the website to indicate when a service is not available during regular business hours. It is very challenging to get answers from customer service. Desired outcome: I think i talked to a team lead? For that, Im lucky! The Pharmacist & Staff are very professional & friendly. I. Giant Eagle service worst ever since Covid 19 started. I sent the main manager Adrian A**** an email with the transaction history of my card. I'll go to Kroger's from now on. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive.