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We have spoken to 12 representatives and spend a total of 9 hours trying to resolve this. "I am getting. Top Class The rep ordered me a new card and then transferred me to a claim rep (where I got disconnected before I ever spoke to a claims rep). You cant legally join the lawsuit here. Now a class action lawsuit has been filed against Bank of America. I lost track of everything when I just gave up what now I dont want to give up I just want to see them face some kind of punishment for what they did to us me whoever went through this s*** that they put you through or me or he or she these f****** punks dont discriminate when it comes to f****** people over and I still have these emails from them but yet they cant even unlock my mobile banking. I spent hours what turned into days on the phone trying to reach BOA. I spoke with a man from the fraud department who verified my identity and purchases and he said that he had the input a couple of things to make the card work again and that he was sure that the car would work now. I have spoken with Bank of America and been told to contact EDDlol, not an easy feat. My portal is showing moneys in there but I can not check my balance so I have no idea if there has been money stolen. I called BofA, they gave me an efax number to fax my police report to my BofA Claims account. They open a claim only for me to call today the 21st for them to tell me my claim was closed. They are just giving me the run around. I knew there was plenty funds to purchase the groceries and gifts I had for my family. On May 19, U.S. District Court Judge Vincent Chhabria hit Bank of America with an injunction in the class action lawsuit. The CSR girl I talked to said she was @arting a case and I would be getting stuff in the mail in 3 days. You cannot hold someones money and tell them that you dont know why they cant get it out it doesnt make sense at all. The money was withdrawn from a Wells Fargo atm, but I am still in possession of my card!? The order requires Bank of America to provide some urgently needed relief to Class Members who were frozen out of their accounts after the bank failed to protect them from fraud. I guess it just doesnt matter because Im sure in the eyes of the uppers at the banks I am just simply a sheep. Nothing has helped: countless emails+messages+phone calls Hours lost! I call, call, call and blame game continues. The class-action lawsuit will next focus on the root cause of the massive card hacking and whether Bank of America blundered by not using state-of-the-art chips on the debit cards. Bank of Americas handling of unemployment benefits is being challenged by a growing list of plaintiffs in at least two class action lawsuits. Also the representatives very rude and feels like they dont care. I used it at a couple places tried to get cash back from card it was declined. Instead they. We were literally 200 miles away from where this money was taken. I called B of A on Wednesday 4/21/21 to check status and was told my case was closed. I had 860 stolen January 3rd. "With this agreement, we are committing to additional measures to help unemployment recipients who have been victimized by fraud receive their benefits as quickly as possible," Bank of America said in a statement to KPIX 5. What am I to do? About Mary Alexander . Called the following day (Saturday) and was on hold for 1.5 hrs and was able to have the card activated. She said she would make a couple of other phone calls and give me a call later that I could go because I had to leave anyway. Do you know how many times they left me with no gas sitting across the street trying to think of a way to get gas to go home in my f****** work truck you know how f****** embarrassing that is. Please add my Name as well, it sounds like the very same hell I have been thrust how can this be happening to do many of us and no one is doing anything about it. The latest class action lawsuit, filed in California on April 20, is one of at least three class action lawsuits the bank is facing over its management of California state unemployment insurance payments. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs free weekly newsletterhere. I barely got to see my grandson because of accusing his dad. Mosson says Bank of America handouts debit cards to unemployment claimants that dont have a chip, leaving them exposed to skimming and other methods hackers use to steal private financial data. This is ridiculousI need my money in a bad way and BOFA nor EDD seems to care at all. Copyright 2023 KGO-TV. I was not in California on 7-19-2021. So much for protecting the bank consumer when the bank couldnt keep their customers money safe. In November 2020, I had my BofA EDD prepaid debit card account hacked by people overseas. I spoke with a couple of reps and they said no way would boa do skim / do that. Im still trying to recover the $400 taken from my edd bofa account. The case looks to cover all Zelle customers residing in the United States whose funds were affected by the service malfunction that occurred on January 18, 2023. I just dont get it. The teller then takes my card in my ID to someone in the back who calls other divisions to find out whats going on. A judge presiding over a class-action lawsuit against Bank of America ordered the bank to reopen all claims that were denied using an automated fraud filter and not an actual. I opened a claim right away when I realized there was only a $1 said Yick. In every city in every state lowlife criminals operate . I suffer from severe anxiety anyway and this situation has intensified it a hundredfold. Monday morning i called bank of america to see if my edd money had been put into my acct. They are a mess and its on my dime. Customers who used a payment card to make a purchase at said Yick. All Rights Reserved. KPIX 5 first exposed how hackers took advantage of people in need. The backlog and processing of unemployment claims continue to frustrate people who need it most. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Today I called again and finally spoke to a supervisor only to have her listen to my complain for about a minute only to find out that she put herself on mute. sounds sweet but today is May 4th and the money still hasnt been placed in my account. Terms and Conditions. First published on June 4, 2021 / 1:28 AM. Edd wanted me to identify myself. I have no confidence they will return my money and it happened at my branch B of A bank a mile away. A new federal lawsuit takes aim at Bank of America for failing to secure the unemployment debit cards of thousands of jobless Californians, part of the lax processing that has made the . I have a Bank of America Unemployment Benefit Card. I immediately contacted Bank of America prepaid card services to find out the problem, and they informed me that the problem stemmed from my sponsor, which would be EDD, and to contact them. A proposed class action filed in Arizona alleges a service malfunction on January 18 caused a number of Zelle money transfers to be unexpectedly reversed, preventing some Bank of America customers from accessing money in their accounts and keeping them in the dark about their true account balances. I had to go 2 months without any income. They say they will call me back and never do. I filed a claim right away and today i received a letter dated a day after i filed my claim that says the claim has been closed and that i need to call them again to request that the claim be opened again. This person asked who I was and then proceeded to say, Ah, this is 123-45-6789 (fake social) born on 01/01/1990 (fake dob). This person knew my social and dob. Secondly it would have been extremely nice for Bank of America or the unemployment office to notify me Ivette my account is being investigated for fraud. Alerted BOA , they sent new card. Hundreds of thousands of benefit recipients reported a slew of problems, including unauthorized transactions on their chipless EDD Bank of America debit cards. Ive received new cards, new accounts and the money gets taken out the moment its deposited. TIA. Yes bank of america flag my account because I have more the one account. "This is very frustrating for thousands and thousands of recipients of unemployment benefits who have been stripped of their lifeline in the middle of a pandemic," said class action attorney Brian Danitz, a partner at Cotchett, Pitre & McCarthy, the firm filing the suit. My card says, CLOSED. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. I checked my app to see the balance and my heart droppedit showed zero balance. In the meantime throughout this whole process, I have been kicked out of where I was living due to being unable to pay my rent and my portion of the utilities, there were several weeks where I was struggling to even have money to eat or to put gas in my car. Till this day I still cannot access my own damn account nor I dont want to because I might end up maybe going to jail if I went back and dealt with Bank of America so Im happy with Bank of the West now thanks a lot cuz I already hit almost rock bottom and I spend alarm trying to come up with my business and now I got no damn workers they see f****** Bank of America I couldnt fix my f****** engine my Kirk cousins f****** Bank of America sorry for the language excuse me I f****** hate Bank of America. I received a new card but it took me all day to activitate as they said they couldnt verify my ID. Over $200 was stolen from my unemployment bank of America account. Another consumer who says her unemployment benefits were hacked has filed a class action lawsuit against Bank of America. Literally called and stayed on hold from 8am-5pm and at exactly 5pm automated message said we are now closed and was disconnected. 11 days ago I had $503. So I called again a few days ago to see what was going on, and the gentleman on the phone tells me my claim hadnt been reopened yet and it was in the reconsideration to reopen process. I spent several days making numerous back-and-forth calls between Bank of America and EDD, both of them telling me that the problem was the others fault and that they could not find any problem with my account on their end. I told Bank of America that transaction was unauthorized by me and that I was never aware of any of this transaction. Then they froze my account and still cant get my money. Take a look at more stories and videos by Michael Finney and 7 On Your Side. Christoper Mosson is the plaintiff in the latest class action lawsuit filed against Bank of America. "The EDD is working diligently through these claims to automatically make those weeks available and will notify your constituents when they have weeks to certify for ongoing benefits.". So, now Im questioning how BOA is handling our sensitivity information! Please add me! I called them and they told me they had no record of any claim for fraud. She was Not friendly At All & spoke so fast I could hardly understand what she was saying. It is true! I called immediately and was told to make a claim. I opened a claim the following day first thing when they opened and reported all the unathorized charges. I am so frustrated with Bank of America. Then asked did I file a police report. At first the person I spoke with kept insisting that I had changed the info and initiated the transfer.