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I also attempted to update the firmware of the remote with no luck - connected to power over night and firmware stayed the same not sure if it is on the latest firmware or if the update is not pushing through. 1-800-MY-APPLE, or, Sales and I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Jan 13, 2011 3,979 607 Estonia. Then, your remote will automatically reconnect and you can start using it again as normal! It should be set to Auto via IR (TV ). You can check it out below. Or it is something those two companies have to figure out together. I walked away from my tv for 5 minutes and came back and had the whats new update screen so I have no idea why I updated so late , that part Im confused about as well , but as I mentioned , right before this I was able to use the volume controls on my remote perfectly fine . only. Same with - and mute. Manufacturer Foxconn (on contract) Pegatron Type Tablet computer Release date April 3, 2010 ; 12 years ago (April 3, 2010) (1st generation) Units sold 500 million as of 2020 Operating system iOS (2007-present) iPadOS (2011-present) Connectivity WiFi and cellular Online services iTunes Store App Store iCloud Apple Books Podcasts Apple . omissions and conduct of any third parties in connection with or related to your use of the site. This sort of partial function usually indicates the remote needs to be reset, then paired again with the ATV4K. Refunds. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menuand Volume Up buttons for fiveseconds etc). Aug 22, 2020 11:54 AM in response to greatvovan. This included the mute button. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of In other cases, the volume button doesnt work at all. Refunds. I have gone to the remote settings. Apple TV remote can/cant control volume on TV? Apple TV remote volume not working is a common problem that happens to many people and most of the time, it can be fixed easily with no need for any repair. ), How To Check if Your iPhone Is Unlocked & What That Means, App Store Missing on iPhone? Then, go to Volume Control. I can not control volume of my apple tv with my iOS device that is my iPhone XS. I have sound and can use my normal tv remote to turn the volume up and done . I have activated Simplink (the LG name for HDMI-CEC) on the TV via All Settings > General > Devices > HDMI Settings > SIMPLINK (HDMI-CEC) I have enabled Control TVs and Receivers" on the Apple TV via Settings > Remotes and Devices > Control TVs and Receivers. All other buttons worked. Copyright 2020 It should be set to Auto using the IR remote (TV). I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls won't work. My Apple TV remote volume controls wont work on my tv anymore. If Volume + - and Mute doesn't work automatically, you need to manually program your Siri Remote. Jun 1, 2022 8:34 AM in response to mikereed36. During playback, you can control your TV or audio/video receiver volume with the Siri Remote. If you're referring to the Apple TV remote volume buttons, these steps may help: If the volume buttons on your Apple TV remote stop working. any proposed solutions on the community forums. I really dont like Samsung and I tend to blame them first, but as I kept my soundbar from going online and updating the issue has to be on the Apple side. Also keep myself away from troubles as I age. Apr 28, 2021 4:06 AM in response to shiny334, Apr 28, 2021 4:14 PM in response to Urquhart1244, I tried that and it wont control the volume still. I have HDMI CEC turned on in the TV settings. I have tried everything! My volume control on my Apple TV 4K remote was working. This can be done by installing the Remote Control for Apple TV app on your Mac. I got a second ATV (4K 1st Gen) connected to a Sony soundbar and TV and switched it with my main ATV (4k 2nd Gen). Since this I have not been able to use my volume controls . My Apple TV remote works the volume but does not work the box, My Apple TV remote is not working the Apple box, My Apple TV 4K remote volume works some times and some times not. ask a new question. iPad iPad Pro (6th generation) Developer Apple Inc. Apple TV HD Siri remote volume and mute controls stopped working. Well thats too bad Since the volume control issue is consistent using both the Siri Remote and the iOS remote, this points back to soundbar or TV settings. User profile for user: Cannot control volume on Apple TV using iPhone, User profile for user: Follow these steps to restart your remote. 1. After a firmware update to the Apple TV Remote the volume buttons and mute button stopped working via IR, to fix this reset the remote by holding the home bu. tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). Refunds. A forum where Apple customers help each other with their products. It doesnt work or follow the volume up or down command. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Follow the next steps and try again. The volume control buttons on your Apple TV remote may sometimes refuse to function. Volume control on 4K Apple TV not working. Level 10. Thank you for posting in Apple Support Communities. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Select Learn New Device if it isnt already selected. I can however control the volume when I connect my AirPods , so the issue only occurs when its through my tv speakers themselves . Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Step 2: Check the batteries. NOTE: Performing a Factory Reset may also help resolve the issue. I have a clear view of the IR receiver, and have only had this problem with this specific TV. Apple may provide or recommend responses as a possible solution based on the information I got the exact same issue with the Samsung Q900A Soundbar and the Samsung Q95A TV. tvOS 15, Apr 3, 2022 11:05 PM in response to @Anthony, It sounds like youre taking the right steps for HDMI CEC control. Sometimes, a simple repairing process may fix any temporary snags with your remote control device. You can also check out the workaround in video format below: So, if you press the home button and volume button simultaneously, you might have a chance that your Apple TV remote starts adjusting volume again. The Volume Controls don't work for the soundbar if I use the Apple TV remote. however, i tested it with a samsung universal remote and the volume control works fine through it, ruling a broken IR receiver out as the issue. To start the conversation again, simply Still, you can reset and pair it with your Apple Television, If your Siri Remote has come unresponsive or glitchy. ask a new question. Pick up the remote for your television, soundbar, or audio receiver. This site contains user submitted content, comments and opinions and is for informational purposes provided; every potential issue may involve several factors not detailed in the conversations Your volume controls may actually be set to be managed through your TV or speaker system. Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, not for both simultaneously. The volume control was set to Auto via IR (TV). Ive also talked about checking the remotes battery. Some things to note: I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. To save both parties some valuable time, I suggest letting them know of the various techniques you have already tried yourself. Preface: I've got my Apple TV connected to an HDMI hub/switch that supports 4k60fps and ARC. But with the hub I can connect my Apple TV as the input source, use my TV as the "monitor output", and send the audio to my soundbar using the ARC port. Is there anything i can do?? Step 1: Set the volume control option on your Apple TV remote manually. It probably never did for wired speakers. Click on Remote to view the exact battery percentage level. A forum where Apple customers help each other with their products. All postings and use of the content on this site are subject to the. Using Settings, on Apple TV 4K, or 4 th generation: Go to the Settings > System > Restart. Why not? I have turned on the CEC control which allowed . Then in the middle of a TV watching session the Siri remote stopped controlling the volume! New Siri Remote not controlling TV Volume (IR). Apple may provide or recommend responses as a possible solution based on the information Ever since the tvOS 15.6 update rolled out, the Apple TV remote is no longer able to control volume, as reported by some users (1,2,3,4,5,6,7,8). Jun 1, 2022 1:29 AM in response to baeda_. My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. For more information, see the Apple Support article Control your TV or receiver with your Siri Remote or Apple TV Remote. Restart your Siri Remote or Apple TV Remote. Is there a way I can manually pair the IR remote to the TV controls? To start the conversation again, simply I tried pressing the volume and mute buttons and nothing worked. anyhoo, after about 20 minutes, the volume control on the apple tv will suddenly start to work, and the general remote will function normally as well. New Siri Remote not controlling TV Volume (IR). Apple support team hasnt addressed the remote volume control glitch yet. Any tips or experiences? If you have the 2nd gen Siri Remote (silver with round directional control), press and hold the volume up button and the back button ("<") for five seconds. Release the buttons. The physical Apple Remote uses IR to send the volume . May 22, 2022 11:05 PM in response to Azanella, May 22, 2022 11:05 PM in response to @Anthony. The default IR commands would work for many TVs (and other audio equipment). Have you ever asked, "why did my Apple TV Remote stop controlling volume?" I am able to increase the volume on my sound bar using the ATV4K remote, and with my iPhone via the remote app, but I am unable to decrease the volume. TV via IR will control the volume for TV directly (not via the Apple TV box), presumably the same way as before enabling CEC. Weve added a few reports below for reference: My Apple TV remote volume stops working every 1 2 months. Nevertheless, we'll keep an eye on the developments about the Apple . It is not the same as trying to use one TV's remote to control another. Press and hold the TV/Control Center button and the Volume Down button at the same time. That is unusual. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. User profile for user: As such, it needs line of sight between the remote and the TV IR receptor (unlike the bluetooth for the navigation controls). Ive restarted the Apple TV box and re-paired but no success. We need to point IR to Soundbar to work. Then plug the device back in. The volume +- control on my Apple TV remote is not working recently. Also, make sure the batteries you are using on the remote arent too old or defective, in which case you would need to purchase new batteries. I bought the new Apple TV, and previously had the older Apple TV 4K. doesn't matter which app. I believe the issue started with tvOS 15.4 (and 15.5 didnt fix it). Plugging my ATV4K into the sound bar or the TV directly gives me the same result. Having personally experienced several some issues with Volume, I decided to do my fair share of research on Apple TV remote. only. Make sure Control TVs and Receivers is selected under home theater control. Additional audio controls let you change AirPlay speakers, choose Bluetooth headphones, change the language audio track, or reduce loud sounds. The Apple TV remote volume control was working. Source. User profile for user: I've gone in to the settings and under Remotes and Devices I've tried to change the selected "Volume Control" device as my soundbar, but there's only the options of "Auto", "TV via IR", "Off" and "Learn New Device" I have an apple TV, not sure generation but it's the first one that came with Siri remote I believe. omissions and conduct of any third parties in connection with or related to your use of the site. Do the troubleshooting: turn on HDMI CEC, enable all audio and power options. provided; every potential issue may involve several factors not detailed in the conversations ask a new question. If your remote is still on the fritz, it may be time to order a replacement. Check Sound Settings (Volume Settings) Check your iPhone's volume settings (sound settings) to make sure that volume buttons aren't disabled. Street, Suite 108 Primary phone: (641) 472-6330, Rachel Needell is a Feature Web Writer at iPhone Life, a published poet, and a longtime Apple enthusiast. If you have an Apple TV 4th generation, go to Settings>System>Reset; and for an Apple TV 3rd generation, go to Settings>General>Reset. Program your Apple TV Remote to Volume. You can configure the Siri Remote to turn your TV on or off, change the input to your Apple TV, and even control the volume. I am still able to control volume using the stereo remote, but I'd rather not have to juggle two . only. @Anthony, Apple TV 4k - Volume Control does not list my CEC soundbar, but I can control volume via "Audio Output" screen. Frustratingly, the Apple TV Remote's volume will just randomly stop working sometimes. However, a user on Reddit managed to figure out a potential workaround. If the volume control on your Siri Remote or Apple TV Remote does not work automatically and your TV has no sound, you can program it manually: The volume of your Television or receiver can be controlled separately with your Siri Remote or Apple TV Remote, but not both at the same time. I just wanted to follow up on this forum with an update. Good explanation of the problem. We are able to up the volume, mute the sound, but cant lower the volume. The Apple TV box receives the signal through the home network, then relays that through CEC. Verify how the Apple TV remote controls volume, as specified in Settings. Fortunately, we know exactly how to fix it and will walk you through the steps below. Switch HDMI inputs. omissions and conduct of any third parties in connection with or related to your use of the site. To start the conversation again, simply Unplug the HDMI cable at both ends, and plug it back in firmly. Make sure to do the full reset of the remote as described in here: If your Apple TV remote isn't working - Apple Support. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Remove any obstructions to the transmission between the Apple TV and the Siri Remote so that the remote can make direct contact with the IR sensor on the Apple TV. Changing the settings from auto to tv . Select Learn New Device. provided; every potential issue may involve several factors not detailed in the conversations Heres the Real Fix! Sometimes I can't find the native remote and prefer to use the iPhone Apple TV remote app. If I turn off CEC on the tv it works but then I cant power on/off the tv with the Apple TV remote, Volume control on 4K Apple TV not working, User profile for user: On the all-new Siri Remote, press the power button to turn on your TV/receiver and Apple TV. 2. On your Siri Remote or Apple TV Remote, press or to turn the volume up or down. Apple TV 4K remote unable to control display volume a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i haven't been able to control my television's volume ever since. My Apple TV is connected to a Yamaha receiver, which connects to a Panasonic TV. It's up to Samsung and Apple to workout where the bugs are, but you know this forum would contain WAY more complaints over the last few months if they had recently introduced such a fundemental bug where turning down volume via CEC is broken. Nevertheless, well keep an eye on the developments about the Apple TV remote volume control issue and update the article accordingly. Press and hold the Menu and Volume Up buttons at the same time. provided; every potential issue may involve several factors not detailed in the conversations I was happily using my 1st gen Apple TV 4K and only upgraded to the 2nd gen for eARC support. If you still need help,contact Apple Support. All postings and use of the content on this site are subject to the. I tried pressing the volume and mute buttons and nothing worked. I am trying to do that now but its not detecting anything from both my tv and sound bar remote and Im guessing its because it had already learned these? "Press and hold the TV/Control Center button and the Volume Down button at the same time. Join the only free daily newsletter that reveals new things you can do with your iPhone in just a minute a day. Select your Apple T. On Apple TV 4K or Apple TV (4th generation), wait for a four-digit code to appear on your television. The physical Apple Remote uses IR to send the volume control signal directly to the TV (or receiver); not to the Apple TV box (when the above doesnt apply). How does one fix this? From this hub I can have my soundbar, TV, and Apple TV interconnected and they work perfectly in-sync with CEC enabled. 1 Answer. All other buttons worked. Let go of . I can increase or decrease volume from my apple remote but not from my iOS device. Apple may provide or recommend responses as a possible solution based on the information Adjust Apple TV audio. Also I guess that as long as the native remote control does control the volume, my TV is compatible with this feature. Select Settings > Equipment Control > Manage Equipment to enable audio control via the Fire Stick remote for your TV and various speakers. I installed the device successfully and everything was running beautifully. If volume control doesn't work automatically, you can manually program your Siri Remote or Apple TV Remote: On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control. If so, thats another indication that the ATV4K, your TV and soundbar are configured correctly (HDMI CEC functions properly enabled everywhere), and that the Siri Remote needs to be reset. Looks like no ones replied in a while. Available in Black and Saddle Tan, this compact bag is stylish and practical. I bought the new Apple TV, and previously had the older Apple TV 4K. So I am wondering how does an Apple TV physical remote know what codes to use with my TV that is connected to Apple TV? "According to engineering, the disabling of the volume control is correct behavior for certain Apple TV configurations, where the audio is being sent to the actual TV via HDMI. Only if that other equipment uses non-standard IR commands for volume control, then would you need to use Learn New Device. Hi! Apple TV 4K, captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Guys, thanks, but it is not necessary to repeat what has already been said :-) The first response actually answers my question, but it does not mean that I can't have additional questions. Here's one example on Samsung's community site. Same with - and mute. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. ARC and volume control are 2 separate things, Although if your TV supports one, it probably supports the other. Show more Less. The app lacks on-screen volume buttons, but this support article says that hardware buttons on side of an iOS device must control volume (which they don't). Does it send signals for all known brands? The Samsung article from bgmeek was not helpful nor relevant. The other functions are tied to the Apple TV. The remote still works fine in every other regard for playback, navigation, menu control etc just not the volume control. Learn how to control Apple TV with iOS or iPadOS Control Center. Release the buttons and wait ten seconds. Hi Ap2837, Thank you for participating in the Apple Support Communities. Next, press and hold the Volume Down button until the progress fills up. Step 5. First off, check the TV volume control to ensure that the volume is set to the lowest or in mute mode. We will introduce you to various essential apps and tools to protect your data, identity, and devices. If that doesn't work, restart the Apple TV by pressing and holding the Menu and . Is there a way we can report this issue to Apple? After the process is complete, your Apple TV not playing sound will be fixed. Press and hold the TV icon button and volume down button at the same time for ~5 seconds until you see the remote's status light flash off then back on. Apple may provide or recommend responses as a possible solution based on the information There may be confusion between the system of each device. Volume control on 4K Apple TV not working. I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. last night my Apple TV did an automatic update to tvOS 14.7 . Hard Restart Apple TV. . Firstly, you should check the HDMI cable connections. Any ideas? Perform a Sound Test. Everything worked fine until a night or two ago. Youll need a line of sight with your TV and the Apple TV remote to regulate volume, unlike the Apple TV, which uses Bluetooth and WiFi. The only feature Im interested in is controlling my sound bars volume via software rather than learning the remote and using IR. It is only volume. I've tried the "training" menu to setup volume control but didn't get anywhere with it. After that, you may charge the Apple TV remote with a lightning wire. Ensure HDMI-CEC is enabled in your TV or receivers menu, using the remote control included with your device. I also want to note that the mute and unmute function on the ATV4K remote works as well. 1-800-MY-APPLE, or, Sales and Or a way to manually force it to use CEC instead? I agree. Under Default Audio Output, make sure that the room with HomePod or HomePod mini is selected. The TV is a 'Cello', which is a budget brand. The "home theater controls" did nothing for me. HDMI-CEC is enabled and Volume Control is set to "Auto via HDMI" on Apple TV. Sep 5, 2017. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. The volume control through the Apple TV Remote app, using the side buttons, is available only for when using an AV receiver that supports volume control over HDMI-CEC. Select Learn New Device 3. Use another remote. If your speakers aren't showing, select Add Equipment from the Equipment Control menu. Ive seen some devices break CEC into several options On the ATV4K its just Settings > Remotes and Devices > HOME THEATER CONTROL: Control TVs and Receivers = On (Im pretty sure youve got this already:-). P. priitv8 macrumors 68040. Unlike an ordinary TV remote, Apple TV remotes are smart devices, which rely less on actual buttons and are more dependent on voice commands. Anyone else having this problem? Volume control to the TV speakers is not done over HDMI-CEC, but via IR from the remote to the TV directly. The light on the Apple TV flashes when I press the volume and mute button on the Apple TV remote, but there is no volume change. Follow the on-screen instructions to set up your Siri Remote or Apple TV Remote to manage the volume on your Television or receiver. To begin, connect your Apple TV to your Television through HDMI. Long story short: I updated the firmware on my Samsung HW-Q800A Soundbar, installed two software updates (one was a major version update) in my LG CX TV and updated to tvOS 15.5.1.still no luck. I have tried learning a new remote in Apple TV settings but still no luck. Ive tried setting it to Receiver via IR and going through the Learn New Device setup. rkaufmann87, User profile for user: How to Fix Apple TV Remote Volume Not Working? Wondering if anyone had any ideas on how I might be able to get the volume to work on the siri remote. Aug 22, 2020 11:17 AM in response to greatvovan. The Apple TV Remote will be unpaired, and a message will appear on the screen. Tried with eARC, ARC, directly connected to the soundbar, connected via TV. From this, are you confirming that volume up and down (and mute) are working correctly with the iOS remote? In some cases, it works after pressing the button multiple times. A simple Internet search reveals descriptions of this Samsung soundbar problem with no references to Apple TV devices. If not, reach out to Pioneer customer support or a device forum to see if there is a current software or firmware update to resolve the issue of miscommunication. Hold it for a while, for about Five seconds, till the status light on your TV screen turns on and off again. 1-800-MY-APPLE, or, Sales and I am still convinced the issue lies with Apple. Release the buttons. Everything is working fine but volume down is not. I enjoyed surfing and watching my favorite movies and shows without any interruption until my Apple TV remote started running into technical issues. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Until then, the products no longer communicate effectively. If the volume can be adjusted using the volume buttons on the TV, but not the remote control, then reset the remote control to factory specifications. Apple disclaims any and all liability for the acts, Similar questions . That's not really possible for a trash writer like me but I still try. I have a new Apple TV and I am using with a relatively new Samsung TV. Refunds. Reset the ATV, Soundbar and TV already but no luck. You will receive a "Connection Lost" notificationin the corner of the TV screen, and then the remote will restart. I went to settings and added a new device for tv volume. Apple TV 4K remote unable to control display volume. Enter this code on the pairing screen. Go to Settings > Remotes and Devices > Volume Control on your Apple TV 4K or Apple TV HD. The following are some ways to use your iPhone as an Apple TV remote: If the problem persists even when trying all the above troubleshooting methods, you may need assistance from Apples support staff to get the remote fixed. The on/off features of the Apple TV remote to control the TV do work. At the same time, press and hold the TV button and the Volume Downbutton for about five seconds. Refunds. Im no longer able to control volume and mute on my Pioneer receiver. Ive tried everything mentioned in this forum and I cannot get it to work. If prompted, place your remote on top of the Apple TV to complete the pairing. If your Apple TV remote isn't working, one possible solution is to use your laptop as a remote control. Start with three devices for free and add more for just $2 per device, paid monthly. I tried the learn new device option. CEC is built on communication between the TV and Apple TV (i.e. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Best. If the issue occurs during this sound test, visit our Support Center to request service. tvOS 14. User profile for user: